Jonas Software

Customer Success Manager

Jonas Software

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own the end‑to‑end customer success lifecycle.
  • Deliver role-based training sessions on Ineo Mobility Software.
  • Act as the primary customer advocate.
  • Monitor customer usage analytics and mitigate churn risks.
  • Identify upsell/cross-sell opportunities.
  • Contribute to customer journey mapping and KPI development.

Requirements

  • 3–7 years in Customer Success, Account Management, or client-facing software support.
  • Experience training/supporting clients in workflow-based systems.
  • Strong analytical and communication skills.
  • Experience in global mobility, tax, payroll, or financial services.
  • Knowledge of Zendesk, HubSpot, Jira (preferred).
  • SaaS experience and process improvement mindset (preferred).
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success lifecyclerole-based trainingcustomer usage analyticsKPI developmentworkflow-based systemsSaaSprocess improvement
Soft Skills
analytical skillscommunication skillscustomer advocacy