Jonas Club Software

Implementation Specialist

• Configure, train, and implement the Jonas Club software, both onsite and remotely, delivering quality results
• Build and maintain Client relations; understanding and motivating clients through integrity and trust
• Consult with clients and review their current work process to assess their needs
• Assist clients to create and meet milestones while continuing to monitor project budgeted hours
• Discuss requirements and explain functionality to both technical and non-technical individuals or groups

Customer Success Manager

• Install, Configure, and Train our customers with the highest quality service to ensure a smooth business transition.
• Outside of implementation projects, you will be available for customer support through designated channels; striving to maintain service level agreements.
• Build and maintain Client relations; understanding and motivating clients through integrity and trust
• Consult with clients and review their current work process to assess their needs
• Assist clients to create and meet milestones while continuing to monitor project budgeted hours
• Discuss requirements and explain functionality to both technical and non-technical individuals or groups
• Proactively assess, clarify, and deliver on customer needs, driving towards the success of their business and our partnership with them throughout the onboarding process.
• Maintain an understanding of our internal applications, processes, customer products, and customer-facing websites

Implementation Specialist

Project Synergy – Implementation & Customer Success