Senior Visual Merchandising Manager

Joma Jewellery & Katie Loxton

Senior Visual Merchandising Manager leading visual merchandising strategy for Katie Loxton and Joma Jewellery. Transforming campaigns into engaging retail experiences and overseeing a high-performing visual merchandising team.

Posted 7/14/2026full-timeOxfordshire • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing visual merchandising strategies that enhance customer experiences and align with brand objectives. Proven ability to lead high-performing teams, manage large-scale retail projects, and influence stakeholders effectively.

Highest-signal resume keywords

Visual Merchandising Strategy DevelopmentWindow Display DesignRetail StorytellingProject ManagementTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Visual MerchandisingSpatial PlanningCustomer Journey DevelopmentRetail Design PrinciplesFabrication TechniquesInstallation RequirementsRetail Display SolutionsAdobe Creative SuiteBudget ManagementPerformance Data Analysis

Soft Skills

Stakeholder ManagementCommunication SkillsCreative VisionProblem-SolvingOrganizational Skills

Industry Keywords

Premium RetailLifestyle BrandConsumer BrandRetail EnvironmentsCustomer ExperienceBrand ConceptsCreative CampaignsStore OpeningsPop-Up ConceptsExperiential Activations

About the role

Key responsibilities & impact

Defining and delivering the overarching visual merchandising strategy across stores, showrooms, pop-up locations and temporary retail environments
Bringing our seasonal campaigns, product launches and brand stories to life through inspiring and commercially effective visual merchandising concepts
Leading the development of immersive customer experiences that strengthen brand connection and create memorable retail journeys
Creating and implementing visual merchandising frameworks, standards and toolkits that ensure consistency across all retail environments
Partnering closely with Creative, Graphic Design and Marketing teams to translate campaign assets into impactful physical experiences
Leading the conceptualisation and execution of seasonal visual merchandising campaigns from initial briefing through to implementation and review
Developing innovative retail storytelling strategies, customer journeys and product presentation concepts that elevate the customer experience
Driving the evolution of our store environments, ensuring they continue to reflect customer expectations, brand ambitions and commercial priorities
Leading the strategy and execution of all window displays, flagship visual concepts and key customer-facing retail experiences
Collaborating with the Head of Creative to develop seasonal window schemes, installations and bespoke visual displays that deliver maximum impact
Overseeing visual presentation, styling, product placement, zoning and spatial planning across stores and showrooms
Establishing best-practice principles for customer flow, visual hierarchy and retail navigation
Conducting regular reviews and audits to ensure exceptional visual merchandising standards are maintained across all locations
Acting as the visual merchandising lead on new store openings, refurbishments, relocations, pop-up shops and experiential activations
Supporting the development of future retail concepts and innovative customer experience formats
Building strong partnerships across Creative, Marketing, Retail, Buying, Operations and Commercial teams to ensure a joined-up customer experience
Influencing senior stakeholders and representing the Visual Merchandising function across major business projects and strategic initiatives
Leading, inspiring and developing a high-performing visual merchandising team, including the coaching and development of people managers
Creating a culture of creativity, innovation, accountability and continuous improvement
Establishing clear objectives, development plans and performance expectations across the team
Managing the annual visual merchandising budget, ensuring resources are allocated effectively across campaigns, projects and retail environments
Building and maintaining strong relationships with suppliers, agencies, fabricators and contractors to deliver exceptional creative outcomes
Using customer insights, retail performance data and commercial trends to continuously evolve and improve the customer experience

Requirements

What you’ll need

Significant experience in a senior Visual Merchandising leadership role within a premium retail, lifestyle or consumer brand environment
A proven track record of developing and delivering visual merchandising strategies across multiple retail formats including stores, showrooms, flagship locations and temporary retail environments
Demonstrable experience translating creative campaigns and brand concepts into fully realised physical customer experiences
Strong experience leading seasonal visual merchandising campaigns from concept development through to execution
Expertise in window display design, retail storytelling, spatial planning and customer journey development
Experience managing large-scale retail projects including store openings, refurbishments, relocations and pop-up concepts
Proven success leading, coaching and developing high-performing teams, including the management of people managers
Strong understanding of retail design principles, store layouts, customer flow and fixture development
Knowledge of production processes, fabrication techniques, installation requirements and retail display solutions
Excellent project management skills with the ability to lead multiple complex projects simultaneously
Strong commercial awareness with the ability to balance creativity, customer experience and business objectives
Exceptional creative vision combined with strategic thinking and problem-solving capabilities
Outstanding stakeholder management skills with the confidence to influence and build credibility at senior leadership level
Excellent communication, presentation and storytelling skills
Strong proficiency in Adobe Creative Suite
Highly organised with exceptional planning, prioritisation and attention to detail
Resilient, adaptable and comfortable working within a fast-paced and evolving environment
A passion for creating exceptional customer experiences and bringing brands to life through innovative visual merchandising

Benefits

Comp & perks

25 days holiday rising to 27 with length of service, plus bank holidays
A broad benefits package including our staff favourite – a very generous staff discount across both our brands
Opportunities to shape and influence the future of our retail experience across two growing global brands
Ongoing learning and development opportunities to support your career progression
The chance to lead exciting retail projects, innovative customer experiences and high-profile brand activations
An innovative and friendly workplace with a team we're proud to be part of