Operations Manager, Fraud & Claims

Joko

. Analyze fraud signals, claims data, and operational metrics to identify risks, patterns, and inefficiencies .

Posted 4/20/2026full-timeRemote • 🇫🇷 FranceJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Analyze fraud signals, claims data, and operational metrics to identify risks, patterns, and inefficiencies
Lead initiatives to strengthen controls, automate workflows, and reduce manual handling
Define and track KPIs to measure quality, efficiency, and risk exposure
Manage BPO partners on claims and fraud checks processing: set standards, monitor performance, and drive continuous improvement
Work with Data and Tech teams to build better detection and automation capabilities
Feed insights back to Product and internal stakeholders to improve user journeys and reduce fraud risk

Requirements

What you’ll need

Experience: 2+ years in operations, fraud operations, risk, or a similar analytical role in a fast-paced environment. Experience in fintech or payments is a plus.
Analytical & data-driven: You are comfortable investigating anomalies, building monitoring frameworks, and using data findings to drive decisions and prioritise improvements.
Operational Excellence: You have a strong operations mindset and take pride in building reliable, scalable, and high-quality processes.
Ownership: You take end-to-end ownership of complex operational topics, proactively driving solutions and ensuring high standards through execution, follow-up, and continuous improvement.
Rigour & risk instinct: You are detail-oriented and have good instincts for risk and edge cases — you don't let things slip through the cracks.
AI-curious: You are comfortable using AI tools in your day-to-day work and actively look for ways to leverage them to improve fraud detection and operational workflows.
Languages: You are native in French and fluent in English both written and spoken, as English is our internal working language at Joko.

Benefits

Comp & perks

Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget.
Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year.
Top-market compensation
Equity for everyone with the chance to own a piece of what you build
Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills
Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings
Contribution to your ClassPass subscription
8-week leave paid 100% for the second parent
…and much more, check the full list here!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisfraud detectionrisk managementKPI trackingworkflow automationmonitoring frameworksprocess improvementoperational metricsanomaly investigationanalytical skills

Soft Skills

ownershipdetail-orientedproactivecommunicationproblem-solvingoperational excellencecontinuous improvementcollaborationadaptabilitycritical thinking