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About the role
Key responsibilities & impact- Analyze fraud signals, claims data, and operational metrics to identify risks, patterns, and inefficiencies
- Lead initiatives to strengthen controls, automate workflows, and reduce manual handling
- Define and track KPIs to measure quality, efficiency, and risk exposure
- Manage BPO partners on claims and fraud checks processing: set standards, monitor performance, and drive continuous improvement
- Work with Data and Tech teams to build better detection and automation capabilities
- Feed insights back to Product and internal stakeholders to improve user journeys and reduce fraud risk
Requirements
What you’ll need- Experience: 2+ years in operations, fraud operations, risk, or a similar analytical role in a fast-paced environment. Experience in fintech or payments is a plus.
- Analytical & data-driven: You are comfortable investigating anomalies, building monitoring frameworks, and using data findings to drive decisions and prioritise improvements.
- Operational Excellence: You have a strong operations mindset and take pride in building reliable, scalable, and high-quality processes.
- Ownership: You take end-to-end ownership of complex operational topics, proactively driving solutions and ensuring high standards through execution, follow-up, and continuous improvement.
- Rigour & risk instinct: You are detail-oriented and have good instincts for risk and edge cases — you don't let things slip through the cracks.
- AI-curious: You are comfortable using AI tools in your day-to-day work and actively look for ways to leverage them to improve fraud detection and operational workflows.
- Languages: You are native in French and fluent in English both written and spoken, as English is our internal working language at Joko.
Benefits
Comp & perks- Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget.
- Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year.
- Top-market compensation
- Equity for everyone with the chance to own a piece of what you build
- Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills
- Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings
- Contribution to your ClassPass subscription
- 8-week leave paid 100% for the second parent
- …and much more, check the full list here!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisfraud detectionrisk managementKPI trackingworkflow automationmonitoring frameworksprocess improvementoperational metricsanomaly investigationanalytical skills
Soft Skills
ownershipdetail-orientedproactivecommunicationproblem-solvingoperational excellencecontinuous improvementcollaborationadaptabilitycritical thinking