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Senior Revenue Operations Manager
join.comOwn and evolve the commercial toolstack at JOIN, focusing on CRM automation and system improvements. Collaborate with cross-functional teams to enhance operational efficiency.
Tech Stack
Tools & technologiesBigQuerySQL
About the role
Key responsibilities & impact- Own and manage our commercial toolstack – Full ownership of HubSpot (advanced admin level) and all connected GTM systems (e.g. Aircall, Clay, Zapier).
- Build and implement complex CRM automations – Design and maintain multi-object workflows (e.g. lifecycle logic, renewal triggers, routing, structured handovers, AI-enriched data flows).
- Drive structural system improvements – Lead large architecture topics such as CRM object restructuring, organizational structure representation, support/AM integration, and documentation automation.
- Leverage AI in operational workflows – Integrate AI into processes beyond basic chat usage (e.g. scoring models, enrichment flows, AI steps inside automations, API-based workflows).
- Ensure data & process quality – Establish standards for data integrity, eliminate duplicates, proactively monitor workflow errors, and maintain clean data flows across tools.
- Reduce admin time for customer-facing teams – Automate manual tasks and simplify workflows to free up Sales and AM teams for high-value customer interactions.
- Support commercial teams operationally – Resolve ad-hoc admin and tooling requests efficiently and continuously improve systems based on feedback.
Requirements
What you’ll need- 3–5 years in Revenue Operations in a B2B SaaS environment, ideally in a scale-up.
- 3+ years as CRM owner/admin with at least 2+ years of recent HubSpot admin experience.
- Proven experience owning a commercial toolstack — including HubSpot at advanced admin level, complex workflow design, integrations, and end-to-end process ownership.
- Experience with low-code automation tools (e.g. n8n, Retool, Clay, or similar), integrating AI into operational workflows, and working with AI agents (e.g. Claude Code) for RevOps projects.
- SQL proficiency sufficient to read, write, and debug queries (AI-assisted is fine); experience with structured databases (e.g. BigQuery or similar).
- Fluency in English.
Benefits
Comp & perks- Apple hardware – The best tools for the job.
- Team events – Brunches, sports activities (football, volleyball, bowling), and quarterly gatherings.
- Productivity from Everywhere – 104 days per year remote (post-probation), following our hybrid policy.
- Company pension scheme – Secure your future.
- Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation.
- Commute covered.
- Benefits – Access to 100+ premium partners with a monthly allowance.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM automationworkflow designdata integritySQLAI integrationlow-code automationdebuggingdata flow managementprocess ownershiparchitecture design
Soft Skills
leadershipproblem-solvingcommunicationorganizational skillsoperational efficiencyfeedback incorporationad-hoc request resolutionteam collaborationtime managementcustomer interaction