join.com

Senior Account Manager – SaaS

join.com

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • 🇩🇪 Germany

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Salary

💰 €65,000 - €100,000 per year

Job Level

Senior

About the role

  • Own and grow a portfolio of strategic accounts as the primary point of contact.
  • Identify and understand customer needs and translate them into tailored solutions.
  • Drive account expansion through proactive up-selling and cross-selling opportunities.
  • Lead consultative discussions, conduct needs analyses, and deliver persuasive presentations from recruiter level to C-suite.
  • Use HubSpot to manage pipeline, forecasts, and opportunities with a data-driven approach.
  • Proactively prevent churn through strong stakeholder engagement and account strategy.
  • Collaborate with Sales, Marketing, and Product to deliver an exceptional customer experience.

Requirements

  • 5+ years of experience in Account Management, Sales, or Customer Success with a strong commercial focus (ideally in SaaS or tech).
  • Proven track record of account growth and measurable revenue impact.
  • Sales-driven: you identify opportunities, close deals, and expand accounts with confidence.
  • Strong communication and presentation skills in German and English.
  • Proactive, structured, and independent working style – you take ownership and deliver results.
  • Customer-centric mindset with the ability to turn business challenges into practical solutions.
  • Intrinsically motivated and eager to make an impact.
  • Bonus: Fluency in French.
  • Experience in HR Tech or similar B2B environments.
Benefits
  • Apple hardware – The best tools for the job (MacBook).
  • Team events – Brunches, sports activities, and quarterly gatherings in Berlin.
  • Productivity from Everywhere – 104 remote days per year (after probation), following our hybrid policy.
  • Competitive salary – Aligned with your level of experience.
  • Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Account ManagementSalesCustomer SuccessUp-sellingCross-sellingNeeds AnalysisPresentation SkillsRevenue ImpactSaaSHR Tech
Soft skills
CommunicationProactiveStructuredIndependentCustomer-centricOwnershipResults-drivenStakeholder EngagementConsultative SellingMotivation