Counter Sales Supervisor
Johnstone Supply
full-time
Posted on:
Location Type: Office
Location: Fayetteville • North Carolina • United States
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Tech Stack
About the role
- Ensures smooth operation of the counter sales function within a branch location.
- Responsible for performing and overseeing day-to-day sales activities for the branch.
- Coordinates the flow of orders and communications between the counter and the warehouse team, resulting in an excellent level of customer service.
- Fosters a cohesive and productive team through collaboration, inclusion, and teamwork; leads by example and models exceptional customer service.
- Ensures customers receive prompt, professional service both in person and over the phone by establishing standards and monitoring interaction quality.
- Conducts regular inventory counts of products on store shelves and ensures shelves are replenished frequently.
- Works in conjunction with Outside Sales to determine customer needs and implement sales programs/promotions.
- Maintains cleanliness and appearance of the showroom to contribute to sales goals.
- Supports Branch Manager in ensuring customer complaints/disputes are resolved timely and professionally.
- Maintains comprehensive knowledge of HVAC/R fundamentals and product inventory to aid customers with product selection and/or troubleshooting.
Requirements
- High school diploma or general education degree (G.E.D.);
- 3+ years related experience and/or training; or equivalent combination of education and experience. Experience must include front counter waiting on customers.
- Minimum of 1 year working in a lead or supervisory capacity in a wholesale/retail environment, preferably in HVAC/R or related industry.
- Experience operating forklift and other warehouse equipment safely and competently.
- Experience with OSHA and safety regulations and procedures.
- Experience using ERP software in a warehouse environment.
- Knowledge of HVAC/R wholesale industry, principles, and practices.
- Forklift certification required, or willingness to obtain on the job.
- While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.
Benefits
- Health insurance
- 401(k) matching
- Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
- Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
- Holiday pay – we recognize and pay our employees for 7.5 holidays per year
- Employer subsidized medical, dental, and vision plans
- Employer paid life insurance and long-term disability
- Voluntary short-term disability, accident and critical illness insurance
- 24/7 Access to virtual care/telehealth options, and Parental Time Off
- Flexible spending accounts (FSA)
- $100 wellness reward for completing annual health check-up
- Employee Assistance Program (EAP) for you, and your family
- Coverage for chiropractic, acupuncture, and massage therapy services
- Tuition reimbursement, up to $5,250 per year
- Employee referral bonus program – earn up to $4,000 per year
- Employee service milestone recognition program
- Employee discounts on products & retail discounts
- Variety of incentive plans for employees
- Bi-weekly pay days on every other Friday
- Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inventory managementcustomer servicesales activitiesforklift operationERP softwareHVAC/R fundamentalstroubleshootingsafety regulationswarehouse equipment operation
Soft Skills
teamworkcollaborationleadershipcommunicationproblem-solvingcustomer relationsprofessionalisminclusionmonitoring interaction quality
Certifications
forklift certification