Counter Sales Supervisor
Johnstone Supply
full-time
Posted on:
Location Type: Office
Location: Monroe • North Carolina • United States
Visit company websiteExplore more
Tech Stack
About the role
- Ensures smooth operation of the counter sales function within a branch location
- Performing and overseeing day-to-day sales activities for the branch
- Coordinating the flow of orders and communications between the counter and the warehouse team
- Fosters a cohesive and productive team through collaboration, inclusion, and teamwork
- Leads by example and models exceptional customer service
- Develops good working relationships and rapport with customers
- Ensures customers receive prompt, professional service both in person and over the phone
- Works directly with customers, especially during busy times or with key customer accounts
- Conducts regular inventory counts of products on store shelves
- Ensures shelves are replenished frequently
- Works in conjunction with Outside Sales to determine customer needs and implement sales programs/promotions
- Verifies counter sales staff follow established pricing structure and maintain appropriate records
- Supports accounts receivable activities by following up as requested
- Maintains the highest standards in cleanliness and appearance of the showroom
- Maintains comprehensive knowledge of HVAC/R fundamentals and product inventory
- Cross-trained in warehouse duties, such as receiving, shipping, and picking
- Conducts interviews in the hiring process and making recommendations
- Ensures immediate supervisor is up-to-date and knowledgeable regarding branch operations
- Ensures a safe workplace by following and training subordinates to follow all security, safety, and maintenance protocols
- Performs all other duties as assigned
Requirements
- High school diploma or general education degree (G.E.D.)
- 3+ years related experience and/or training; or equivalent combination of education and experience
- Experience must include front counter waiting on customers
- Minimum of 1 year working in a lead or supervisory capacity in a wholesale/retail environment, preferably in HVAC/R or related industry
- Experience operating forklift and other warehouse equipment safely and competently
- Experience with OSHA and safety regulations and procedures
- Preferred: Experience using ERP software in a warehouse environment
- Knowledge of HVAC/R wholesale industry, principles, and practices
- Forklift certification required, or willingness to obtain on the job
- While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension
Benefits
- Competitive wage
- Health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care
- Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
- Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
- Holiday pay – we recognize and pay our employees for 7.5 holidays per year
- Employer subsidized medical, dental, and vision plans
- Employer paid life insurance and long-term disability
- Voluntary short-term disability, accident and critical illness insurance
- 24/7 Access to virtual care/telehealth options, and Parental Time Off
- Flexible spending accounts (FSA)
- $100 wellness reward for completing annual health check-up
- Employee Assistance Program (EAP) for you, and your family
- Coverage for chiropractic, acupuncture, and massage therapy services
- Tuition reimbursement, up to $5,250 per year
- Employee referral bonus program – earn up to $4,000 per year
- Employee service milestone recognition program
- Employee discounts on products & retail discounts
- Variety of incentive plans for employees
- Bi-weekly pay days on every other Friday
- Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HVAC/R fundamentalsinventory managementforklift operationERP softwarecustomer servicesales activitiesorder coordinationsafety protocolsrecord keepingcleanliness standards
Soft Skills
team collaborationcustomer rapportleadershipcommunicationproblem-solvingorganizational skillstraininginclusivityadaptabilityinterpersonal skills
Certifications
forklift certification