Counter Sales Supervisor

Johnstone Supply

Counter Sales Supervisor ensuring smooth operation of counter sales at Johnstone Supply. Responsible for customer service, team management, and sales activities in branch location.

Posted 4/17/2026full-timeMonroe • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Ensures smooth operation of the counter sales function within a branch location
Performing and overseeing day-to-day sales activities for the branch
Coordinating the flow of orders and communications between the counter and the warehouse team
Fosters a cohesive and productive team through collaboration, inclusion, and teamwork
Leads by example and models exceptional customer service
Develops good working relationships and rapport with customers
Ensures customers receive prompt, professional service both in person and over the phone
Works directly with customers, especially during busy times or with key customer accounts
Conducts regular inventory counts of products on store shelves
Ensures shelves are replenished frequently
Works in conjunction with Outside Sales to determine customer needs and implement sales programs/promotions
Verifies counter sales staff follow established pricing structure and maintain appropriate records
Supports accounts receivable activities by following up as requested
Maintains the highest standards in cleanliness and appearance of the showroom
Maintains comprehensive knowledge of HVAC/R fundamentals and product inventory
Cross-trained in warehouse duties, such as receiving, shipping, and picking
Conducts interviews in the hiring process and making recommendations
Ensures immediate supervisor is up-to-date and knowledgeable regarding branch operations
Ensures a safe workplace by following and training subordinates to follow all security, safety, and maintenance protocols
Performs all other duties as assigned

Requirements

What you’ll need

High school diploma or general education degree (G.E.D.)
3+ years related experience and/or training; or equivalent combination of education and experience
Experience must include front counter waiting on customers
Minimum of 1 year working in a lead or supervisory capacity in a wholesale/retail environment, preferably in HVAC/R or related industry
Experience operating forklift and other warehouse equipment safely and competently
Experience with OSHA and safety regulations and procedures
Preferred: Experience using ERP software in a warehouse environment
Knowledge of HVAC/R wholesale industry, principles, and practices
Forklift certification required, or willingness to obtain on the job
While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension

Benefits

Comp & perks

Competitive wage
Health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care
Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Employer subsidized medical, dental, and vision plans
Employer paid life insurance and long-term disability
Voluntary short-term disability, accident and critical illness insurance
24/7 Access to virtual care/telehealth options, and Parental Time Off
Flexible spending accounts (FSA)
$100 wellness reward for completing annual health check-up
Employee Assistance Program (EAP) for you, and your family
Coverage for chiropractic, acupuncture, and massage therapy services
Tuition reimbursement, up to $5,250 per year
Employee referral bonus program – earn up to $4,000 per year
Employee service milestone recognition program
Employee discounts on products & retail discounts
Variety of incentive plans for employees
Bi-weekly pay days on every other Friday
Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HVAC/R fundamentalsinventory managementforklift operationERP softwarecustomer servicesales activitiesorder coordinationsafety protocolsrecord keepingcleanliness standards

Soft Skills

team collaborationcustomer rapportleadershipcommunicationproblem-solvingorganizational skillstraininginclusivityadaptabilityinterpersonal skills

Certifications

forklift certification