Johnstone Supply

Account Manager

Johnstone Supply

full-time

Posted on:

Location Type: Office

Location: Boynton Beach • Florida • United States

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Job Level

SeniorLead

About the role

  • Manage assigned accounts, by executing sales strategy, initiate contact with existing and potential customers, identify their needs and sell HVAC/R service and products that meet their needs.
  • Keeping customer information updated
  • Managing individual contract and SKU pricing
  • Preparing for sales calls specific to the needs of individual customers
  • Tracking customer activity and trends
  • Creating goals and forecasts per account
  • Aligning customer needs with services available through the Johnstone Advantage (e.g., inventory, customer service, warranty, ecommerce, delivery, etc.)
  • In conjunction with Sales and Marketing determine market strategies and goals for products and services, targeted toward existing and new markets to achieve company’s goals and objectives.
  • Follow up with each account to ensure they understand the marketing and promotional programs such as:
  • - Company-wide promotions
  • - Hot deals
  • - Push of Regional Flyers
  • - Communication of “Manager’s Specials”
  • Annually, create a listing of at least five prospecting accounts in order to support the branch growth targets established.
  • Conduct business reviews on all top (twenty-five) accounts in the first quarter of each year. Document their needs and build a strategy to meet their needs.
  • Through internal/external training, maintain up-to-date understanding of industry trends and technical developments that effect target markets.
  • Work with product managers and vendors on field issues that includes new products, high failure rates, large bid opportunities and competitive pricing.
  • Develop and deliver sales presentations and close sales in a professional and effective manner by meeting established sales and revenue goals.
  • Monitor competitor products, sales and marketing activities.
  • Establish and maintain relationships with industry influencers and key strategic partners.
  • Represents company at trade association meetings to promote product and services.
  • Participates in Marketing and Sales meetings, providing customer and product data, strategies and opportunities.
  • Develop and maintain communications in a cooperative and professional manner with all levels of staff and customers.
  • Completion of weekly call reports
  • Communicating inventory needs / changes to product managers and purchasing.
  • Participation in marketing and sales conference calls.
  • Periodic participation in various task force programs, as needed.
  • Identify technical training opportunities with customers.
  • Establishes and maintains a consistent company image throughout all product lines, promotional materials and events.
  • Performs other duties as assigned.

Requirements

  • B.A. preferred or equivalent; or high school degree or equivalent and 8+ years related experience and/or training
  • 8+ years related sales experience and/or training
  • HVAC/R Industry, or related wholesale industrial product experience required
  • Must possess excellent communication and interpersonal skills.
  • Ability to speak and write proficiently in English
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Must have demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
  • Must have the ability to make business decisions by an analytical as well as creative process.
  • Proficient in Word, Excel and PowerPoint
  • Requires frequent personal vehicle travel – up to 80% – primarily within local and statewide territories.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
  • Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
  • Holiday pay – we recognize and pay our employees for 7.5 holidays per year
  • Employer subsidized medical, dental, and vision plans
  • Employer paid life insurance and long-term disability
  • Voluntary short-term disability, accident and critical illness insurance
  • 24/7 Access to virtual care/telehealth options, and Parental Time Off
  • Flexible spending accounts (FSA)
  • $100 wellness reward for completing annual health check-up
  • Employee Assistance Program (EAP) for you, and your family
  • Coverage for chiropractic, acupuncture, and massage therapy services
  • Tuition reimbursement, up to $5,250 per year
  • Employee referral bonus program – earn up to $4,000 per year
  • Employee service milestone recognition program
  • Employee discounts on products & retail discounts
  • Variety of incentive plans for employees
  • Bi-weekly pay days on every other Friday
  • Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales strategyHVAC/R servicecontract managementSKU pricingsales presentationsdata analysisforecastingcustomer relationship managementmarket strategiesbusiness reviews
Soft Skills
communication skillsinterpersonal skillsanalytical skillsproblem-solvingdecision-makingorganizational skillscustomer serviceteam collaborationprofessionalismadaptability