Counter Sales Supervisor
Johnstone Supply
full-time
Posted on:
Location Type: Office
Location: Grand Prairie • Texas • United States
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Tech Stack
About the role
- You will be the architect of the customer experience for our customers;
- The Counter Sales Supervisor ensures smooth operation of the counter sales function within a branch location.
- Responsible for performing and overseeing day-to-day sales activities for the branch.
- Coordinating the flow of orders and communications between the counter and the warehouse team, resulting in an excellent level of customer service.
- Ensuring counter sales staff are kept apprised of all Johnstone sales and promotional programs.
- May assist the Branch Manager by providing recommendations related to staffing, budget, and fulfillment of the branch’s financial objectives.
- Fosters a cohesive and productive team through collaboration, inclusion, and teamwork.
- Leads by example and models exceptional customer service.
- Develops good working relationships and rapport with customers.
- Works directly with customers, especially during busy times or with key customer accounts.
- Ensures proper communication between counter sales and warehouse teams that results in timely and accurate orders.
- Conducts regular inventory counts of products on store shelves.
- Supports accounts receivable activities by following up as requested.
- Ensures a safe workplace by following and training subordinates to follow all security, safety, and maintenance protocols.
Requirements
- Required: High school diploma or general education degree (G.E.D.);
- 3+ years related experience and/or training; or equivalent combination of education and experience.
- Experience must include front counter waiting on customers.
- Minimum of 1 year working in a lead or supervisory capacity in a wholesale/retail environment, preferably in HVAC/R or related industry.
- Experience operating forklift and other warehouse equipment safely and competently.
- Experience with OSHA and safety regulations and procedures.
- Preferred: Experience using ERP software in a warehouse environment.
- Knowledge of HVAC/R wholesale industry, principles, and practices.
- Forklift certification required, or willingness to obtain on the job.
Benefits
- Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
- Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
- Holiday pay – we recognize and pay our employees for 7.5 holidays per year
- Employer subsidized medical, dental, and vision plans.
- Employer paid life insurance and long-term disability
- Voluntary short-term disability, accident and critical illness insurance
- 24/7 Access to virtual care/telehealth options, and Parental Time Off
- Flexible spending accounts (FSA)
- $100 wellness reward for completing annual health check-up
- Employee Assistance Program (EAP) for you, and your family
- Coverage for chiropractic, acupuncture, and massage therapy services
- Tuition reimbursement, up to $5,250 per year
- Employee referral bonus program – earn up to $4,000 per year
- Employee service milestone recognition program
- Employee discounts on products & retail discounts
- Variety of incentive plans for employees
- Bi-weekly pay days on every other Friday
- Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceinventory managementforklift operationERP softwaresales activitiesorder coordinationsafety protocolsbudget managementstaffing recommendationswarehouse operations
Soft Skills
team collaborationleadershipcommunicationcustomer relationship buildingproblem-solvinginclusivityteamworkadaptabilityrapport buildingtraining
Certifications
forklift certification