Johnstone Supply

Counter Sales and Service Associate

Johnstone Supply

full-time

Posted on:

Location Type: Office

Location: Houston • Texas • United States

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About the role

  • Help customers make informed product selections by asking the right questions and actively listening to their needs.
  • Troubleshoot and answer technical questions, offering alternative or substitute products when necessary.
  • Develop strong rapport with customers, recognizing and greeting regular customers by name.
  • Stay informed about new and existing products through ongoing training, studying industry materials, and learning from experienced staff.
  • Work closely with fellow counter sales staff, warehouse teams, and other departments to ensure smooth order fulfillment and customer service.
  • Accurately enter sales orders into the POS system, handle invoicing and cash payments, and process customer returns and warranties according to company policies.
  • Follow-Up on customer requests for information, quotes, and order updates. Proactively communicate any potential delays or issues.
  • Promote surplus, sale, and discounted inventory to customers, ensuring optimal inventory levels. Communicate any significant changes in product demand.
  • Maintain organized records and complete all transactions and ensuring the store/showroom is organized and well stocked.
  • Assist with receiving, shipping, and general warehouse duties as needed.

Requirements

  • At least 3 years of related experience is required, but this experience can come from a variety of different work experiences or educational background.
  • A High School Diploma or General Education Diploma (GED) is required.
  • Previous counter sales and/or HVAC-R experience: at least 2 years is preferred, but not required.
  • Customer Service: You excel at understanding and meeting customer needs, ensuring every interaction is friendly, professional, and solutions oriented.
  • Detail-Oriented: You have a keen eye for accuracy in order entry, documentation, and maintaining a clean and organized work environment.
  • Proactive & Resourceful: You are quick to identify opportunities to enhance the customer experience, increase sales, and resolve issues.
  • Team Player: You thrive in a collaborative environment, contributing to both individual and team success.
  • Adaptable: You can handle multiple tasks efficiently and remain calm under pressure, adjusting to the changing needs of the business.
  • Ability to lift and carry up to 50 lbs. regularly (with occasional heavier lifts using equipment).
Benefits
  • Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
  • Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
  • Holiday pay – we recognize and pay our employees for 7.5 holidays per year
  • Employer subsidized medical, dental, and vision plans.
  • Employer paid life insurance and long-term disability
  • Voluntary short-term disability, accident and critical illness insurance
  • 24/7 Access to virtual care/telehealth options, and Parental Time Off
  • Flexible spending accounts (FSA)
  • $100 wellness reward for completing annual health check-up
  • Employee Assistance Program (EAP) for you, and your family
  • Coverage for chiropractic, acupuncture, and massage therapy services
  • Tuition reimbursement, up to $5,250 per year
  • Employee referral bonus program – earn up to $4,000 per year
  • Employee service milestone recognition program
  • Employee discounts on products & retail discounts
  • Variety of incentive plans for employees
  • Bi-weekly pay days on every other Friday
  • Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order entryinvoicingcash handlingcustomer returns processingwarranty processingsales order managementinventory managementshippingreceivingHVAC-R experience
Soft Skills
customer servicedetail-orientedproactiveresourcefulteam playeradaptableactive listeningrapport buildingcommunicationproblem-solving
Certifications
High School DiplomaGeneral Education Diploma (GED)