Director, FM COE Workplace Services

Johnson & Johnson

Global workplace services director shaping facilities and soft-services strategy for Johnson & Johnson’s healthcare operations. Leading governance, suppliers, analytics, compliance, innovation, and workplace transformation worldwide.

Posted 8/21/2026full-timeRemote • 🇧🇪 BelgiumLead💰 €95,900 - €165,370 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and implementing workplace and soft services strategies, policies, and standards while ensuring compliance and continuous improvement. Possesses strong analytical skills to leverage data and employee feedback for enhancing service delivery and operational efficiency.

Highest-signal resume keywords

Workplace Strategy DevelopmentFacilities Soft Services ManagementRisk ManagementLean Six Sigma Black Belt CertificationProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Workplace AnalyticsService DeliveryGovernanceQuality AssuranceCompliance StandardsData AnalysisChange ManagementOperational ImprovementSupplier GovernanceBenchmarking

Soft Skills

Stakeholder EngagementCommunicationTeam CollaborationTrainingLeadership

Tools & Technologies

MS Office

Certifications & Qualifications

Lean Six Sigma Black Belt Certification

Industry Keywords

Facilities ManagementHealthcare IndustryInfrastructure ManagementReal PropertyService Continuity

About the role

Key responsibilities & impact

Develop and continuously evolve the global workplace and soft services strategy, policies, standards, guidelines, and playbooks
Own governance for workplace and soft services programs
Lead implementation, review, audits, and continuous improvement of standards and processes
Identify non-conformance, corrective actions, and follow-through
Use data, employee feedback, benchmarking, and external trends to shape workplace and service programs
Own workplace and soft services analytics, dashboards, and program metrics
Lead innovation pilots, workplace concepts, and service enhancements across regions
Provide strategic oversight for soft services delivery models, supplier governance, and outsourced provider performance
Partner with regional FM teams and service providers on operational improvements, risk reduction, and service continuity
Support workplace project planning and delivery, including service readiness, change management, and operational requirements
Act as senior stakeholder and subject matter expert in workplace strategy and soft services
Collaborate with E&PS, HR, IT, Security, Procurement, Finance, EHS, Global Health Services, Real Estate, and business leaders
Lead communication, training, stakeholder engagement, and change management activities
Prepare executive presentations, strategic updates, and dashboard reporting
Build team capability through knowledge-sharing, cross-functional collaboration, and special assignments
Maintain organizational expertise for strategic, scalable workplace solutions
Ensure business continuity and infrastructure management standards are defined, maintained, tested, and aligned with enterprise risk expectations
Support compliance through standards governance, audits, issue resolution, and corrective action tracking

Requirements

What you’ll need

University/Bachelor Science degree or equivalent in Engineering, Business, Architecture or similar degree required
Minimum of ten (10) years of related work experience
Strong proven experience in facilities soft services, workplace and/or engineering & maintenance function
Strong management and technical skills
Experience related to service delivery, risk management, quality, safety, and compliance
Knowledge of business strategy and projected business unit requirements for workplace, infrastructure, real property, and facilities
Ability to make decisions across business units with authority
Minimum of 25% domestic and/or international travel may be required
Minimum of 3 years of people management experience preferred
Previous healthcare industry experience preferred
Lean Six Sigma Black Belt Certification preferred
Experience with MS Office tools preferred
Experience/knowledge of project management preferred
Experience in outsourced operations across Supply Chain and non-Supply Chain environments
Experience using benchmarking, employee feedback, and external trends to shape workplace programs and service models

Benefits

Comp & perks

Annual bonus with set target depending on pay grade/location, based on employee and company performance
Vacation days
Parental leave for a minimum of 12 weeks
Bereavement leave
Caregiver leave
Volunteer leave
Well-being reimbursement
Programs for financial, physical and mental health
Service anniversary and recognition awards
Insurance plans for employees and, in some locations, eligible dependents
Fully remote work option indicated for the posting