Director, FM COE Workplace Services

Johnson & Johnson

Director shaping Johnson & Johnson’s global workplace and soft-services strategy. Governing facilities programs, suppliers, analytics, compliance, and service excellence across healthcare operations.

Posted 8/21/2026full-timeRemote • New Jersey • 🇺🇸 United StatesLead💰 $150,000 - $258,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing workplace and soft services strategies, ensuring compliance with regulatory standards and best practices. Proven ability to lead cross-functional teams, manage service delivery, and drive continuous improvement initiatives.

Highest-signal resume keywords

Workplace Strategy DevelopmentFacilities Soft Services ManagementRisk ManagementLean Six Sigma Black Belt CertificationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workplace AnalyticsGovernance FrameworksService Delivery ModelsOperational DisciplineCompliance StandardsData AnalysisChange ManagementQuality AssuranceAudit ProcessesStakeholder Engagement

Soft Skills

LeadershipCommunicationCollaborationTrainingStrategic Oversight

Tools & Technologies

MS Office ToolsDashboardsBenchmarking ToolsProject Management Software

Certifications & Qualifications

Lean Six Sigma Black Belt Certification

Industry Keywords

Healthcare IndustryFacilities ManagementOperational ImprovementsBusiness ContinuityInfrastructure Management

About the role

Key responsibilities & impact

Develop and continuously evolve the global workplace and soft services strategy, including policies, standards, guidelines, and playbooks
Own governance for workplace and soft services programs, ensuring regulatory, internal control, risk framework, and best-practice alignment
Lead implementation, review, audits, and continuous improvement of standards and processes
Identify non-conformance, corrective actions, and follow-through to strengthen global consistency and operational discipline
Use internal data, employee feedback, benchmarking, and external trends to shape workplace and service programs
Own workplace and soft services analytics, dashboards, and program metrics
Lead innovation pilots, workplace concepts, and service enhancements, scaling successful solutions across regions
Provide strategic oversight for soft services delivery models, supplier governance, and outsourced provider performance
Partner with regional FM teams and service providers on operational improvements, risk reduction, and service continuity
Support workplace project planning and delivery through strategy, service readiness, change management, and operational requirements
Serve as senior stakeholder and subject matter expert in enterprise and regional forums
Collaborate with E&PS, HR, IT, Security, Procurement, Finance, EHS, Global Health Services, Real Estate, and business leaders
Lead communication, training, stakeholder engagement, and change management globally
Prepare executive presentations, strategic updates, and dashboard reporting
Build team capability in workplace strategy, service excellence, and governance
Maintain organizational expertise for strategic, scalable, and operationally effective workplace solutions
Ensure business continuity and infrastructure management standards are defined, maintained, tested, and aligned with enterprise risk expectations
Support compliance through standards governance, audits, issue resolution, and corrective action tracking

Requirements

What you’ll need

University/Bachelor Science degree or equivalent in Engineering, Business, Architecture or similar degree required
A minimum of ten (10) years of related work experience
Strong proven experience in facilities soft services, workplace and/or engineering & maintenance function
Strong management and technical skills
Experience related to service delivery, risk management, quality, safety, and compliance
Knowledge of business strategy and projected business unit requirements for the workplace, infrastructure, real property, and facilities, including impact on the portfolio plan
Ability to make decisions across business units with authority
A minimum of 3 years of people management experience preferred
Previous experience in Healthcare industry preferred
Lean Six Sigma Black Belt Certification preferred
Experience with MS Office tools preferred
Experience/knowledge of Project Management preferred
May require 25% of domestic and/or international travel

Benefits

Comp & perks

Retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and disability accommodations