Associate Director, Patient Financial Service Solutions

Johnson & Johnson

Associate Director overseeing patient affordability operations at Johnson & Johnson Innovative Medicine. Managing vendors, financial governance, escalations, and cross-functional program performance.

Posted 8/20/2026full-timeHorsham • New Jersey, Pennsylvania • 🇺🇸 United StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient affordability operations, vendor management, and financial governance within the healthcare sector, while effectively leading complex operational workstreams and fostering collaboration across diverse teams.

Highest-signal resume keywords

Patient Affordability OperationsVendor ManagementBudget ManagementHealthcare ComplianceOperational Data Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Financial ServicesReimbursement DynamicsProgram GovernanceUtilization MetricsForecast InputsAffordability EconomicsCash Flow ManagementIssue Trend AnalysisOperational ReportingHealthcare Operations

Soft Skills

Excellent Verbal SkillsExcellent Written SkillsTeam CollaborationProblem ResolutionProactive Accountability

Tools & Technologies

Data PlatformsReporting ToolsVendor Performance Monitoring

Certifications & Qualifications

Bachelor's DegreeMA/MBA Preferred

Industry Keywords

Healthcare BusinessPharmaceutical Financial SupportCopay SupportHub ServicesPatient Access Operations

About the role

Key responsibilities & impact

Lead day-to-day patient affordability and financial support operations
Maintain continuity for existing Patient Financial Services responsibilities as an operational back-fill
Coordinate with external partners, hub vendors, copay vendors, finance partners, and internal stakeholders
Monitor vendor performance, resolve issues, and support service delivery expectations
Monitor budget trends, support forecast inputs, understand program utilization, and identify drivers affecting spend or GTN exposure
Triage and manage program, patient access, provider, field, and partner escalations
Analyze reporting, issue trends, utilization metrics, vendor updates, and stakeholder feedback
Identify risks, recommend improvements, and strengthen operational decision-making
Partner with therapeutic area teams, legal, healthcare compliance, finance, procurement, data/analytics, field support, and customer operations
Simplify workflows, clarify roles, strengthen controls, improve patient/provider experience, and enhance affordability operations
Translate operational data into actionable insights and support financial governance routines

Requirements

What you’ll need

Bachelor's degree required
MA/MBA preferred
Minimum of 10 years in healthcare business required
Experience in patient affordability, copay support, hub services, patient access operations, pharmaceutical financial support programs, or related healthcare operations strongly preferred
Strong understanding of patient financial services, affordability program operations, reimbursement dynamics, vendor management, program governance, and the US healthcare access environment
Ability to lead complex operational workstreams, manage competing priorities, influence without direct authority, and maintain continuity through transitions or role back-fill situations
Understanding of affordability economics, budget management, forecast inputs, utilization trends, cash flow, and GTN considerations preferred
Familiarity with copay, hub, case management, reporting, and data platforms preferred
Ability to interpret operational data, vendor reporting, utilization trends, issue logs, and business metrics
Excellent verbal and written skills
Effective team collaboration and partnership-building skills
Resourcefulness in resolving customer problems and ensuring satisfaction
Proactive accountability and follow-through
Flexibility in changing circumstances and complex environments

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; Colorado employees – 48 hours; Washington employees – 56 hours
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and accommodation support