CS Order Entry

Johnson & Johnson

Order Entry Specialist processing LATAM healthcare orders for Johnson & Johnson’s DePuy Synthes. Coordinating fulfillment, invoicing, compliance, and customer issue resolution.

Posted 8/13/2026full-timeBogotá • 🇨🇴 ColombiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in order management and customer service within supply chain operations, with a strong focus on compliance, process improvement, and cross-functional collaboration. Proficient in managing sales orders in ERP systems and maintaining accurate records for reporting and performance metrics.

Highest-signal resume keywords

Order ManagementERP Systems (SAP)Supply Chain OperationsSpanish Language ProficiencyProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Order EntryOrder-to-Cash ProcessesPricing StructuresInvoicing ConceptsData AnalysisMicrosoft ExcelReporting Tools

Soft Skills

Attention to DetailCollaborationProblem Solving

Industry Keywords

Customer ServiceLogisticsCompliance RequirementsAudit StandardsMedical DevicesLife SciencesService Level Agreements

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Accurately enter, validate, and maintain customer sales orders in enterprise systems according to pricing, contracts, and compliance requirements
Review order completeness and resolve discrepancies involving pricing, product availability, customer master data, or delivery requirements
Serve as a primary contact for order-related inquiries from internal stakeholders and external customers across LATAM markets
Coordinate with Supply Chain, Logistics, and Finance to ensure on-time fulfillment, accurate invoicing, and issue resolution
Monitor order status, backorders, and exceptions, proactively communicating updates and corrective actions
Ensure adherence to company policies, internal controls, regulatory requirements, audit standards, and documentation standards
Support continuous improvement by identifying process gaps, inefficiencies, and recurring order issues
Maintain accurate records and documentation for reporting, compliance, and performance metrics

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Supply Chain, Logistics, Finance, or a related field required
Minimum of 2–4 years of experience in order management, customer service, supply chain operations, or a related function
Proven experience entering and managing sales orders in ERP systems such as SAP or similar platforms
Strong attention to detail and ability to manage high transaction volumes accurately
Ability to analyze order issues and collaborate cross-functionally to drive resolution
Working knowledge of order-to-cash processes, pricing structures, and basic invoicing concepts
Experience supporting Latin America markets within a regional or global organization preferred
Background in medical devices, life sciences, or regulated industries preferred
Familiarity with service level agreements and customer performance metrics preferred
Experience with process improvement or standardization initiatives preferred
Intermediate to advanced proficiency in Microsoft Excel and reporting tools
Spanish required
English proficiency, written and verbal, required
Portuguese preferred
Limited travel availability, less than 10%, primarily domestic or regional
No certifications required

Benefits

Comp & perks

Inclusive work environment
Limited travel expected (less than 10%), primarily domestic or regional
Accommodation support for applicants with disabilities
Employee wellness, career, and life support information provided
Equal opportunity employment