Analyst, GBS Operations – Governance

Johnson & Johnson

GBS governance analyst supporting Johnson & Johnson’s healthcare operations. Coordinating leadership routines, reporting, service management, and strategic execution across a global organization.

Posted 8/5/2026full-timeNew Brunswick • Florida, Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $94,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating cross-functional initiatives, preparing executive-ready materials, and supporting governance processes. Proficient in data analysis, performance management, and maintaining operational documentation to drive business insights and continuous improvement.

Highest-signal resume keywords

Cross-Functional CoordinationGovernance Process SupportData Analysis and ReportingExecutive Presentation PreparationStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance ManagementOperational ReportingProcess ImprovementProject CoordinationService ManagementKPI TrackingBusiness InsightsGovernance DocumentationAction Tracking

Soft Skills

Strong Organization SkillsPlanning and CoordinationProblem-Solving SkillsAttention to DetailFollow-Through Skills

Tools & Technologies

ExcelPowerPointTeamsSharePointPower BIReporting Tools

Certifications & Qualifications

Lean Six SigmaProject ManagementService Management

Industry Keywords

Global Business ServicesShared ServicesOperational ExcellenceBusiness TransformationService Catalog Management

About the role

Key responsibilities & impact

Support execution of GBS strategic priorities by coordinating activities, tracking milestones, and monitoring progress
Maintain executive action trackers, business priorities, and organizational commitments
Assist with annual operating plans, business reviews, planning cycles, and leadership routines
Identify risks, dependencies, gaps, and open items and escalate issues appropriately
Coordinate cross-functional initiatives, organize inputs, document decisions, track deliverables, and support stakeholder alignment
Support governance routines, leadership meetings, operational reviews, service reviews, and quarterly business reviews
Prepare agendas, pre-reads, executive presentations, briefing materials, meeting summaries, decision logs, and action registers
Maintain governance documentation, meeting outputs, decisions, risks, and open items
Prepare and maintain GBS scorecards, dashboards, KPIs, and recurring performance reports
Consolidate data and inputs to provide visibility into service quality, operational performance, customer experience, risks, trends, and opportunities
Maintain and update the GBS Service Catalog and service management documentation
Coordinate continuous improvement opportunities, trackers, action logs, benefits documentation, and status updates
Support alignment across delivery centers and standardization of governance, metrics, and operating models
Partner with functional leaders, site leaders, process owners, Finance, HR, IT, and business stakeholders
Track commitments and follow-ups and communicate progress, dependencies, risks, and outcomes

Requirements

What you’ll need

Bachelor's Degree in Business, Operations, Supply Chain, Finance, Information Systems, Human Resources, Engineering, or related field
3–5 years of experience in Shared Services, Global Business Services, Operations, Process Improvement, Service Management, HR Operations, Business Management, project coordination, strategy execution, or related functions
Experience supporting governance processes, operational reporting, scorecards, KPIs, dashboards, or recurring business review materials
Experience coordinating cross-functional workstreams, tracking actions, preparing meeting materials, and following up on deliverables
Experience preparing executive-ready presentations, updates, summaries, and leadership communications
Comfort working in a global, matrixed environment with multiple stakeholders, competing priorities, and evolving timelines
Strong organization, planning, coordination, and follow-through skills
Ability to turn complex inputs into clear materials, trackers, summaries, and action plans
Data analysis, reporting, performance management, and business insights support
Comfort preparing executive-ready updates, pre-reads, meeting notes, presentations, and decision logs
Strong stakeholder coordination, communication, and problem-solving skills
Attention to detail, process discipline, and ability to manage multiple priorities in a fast-paced environment
Proficiency in Excel, PowerPoint, Teams, SharePoint, and reporting tools
Power BI preferred
Lean Six Sigma, project management, service management, process improvement, or operational excellence coursework/certification preferred
Exposure to continuous improvement, governance routines, service catalog management, operational excellence, or business transformation initiatives preferred

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; Colorado employees – 48 hours; Washington employees – 56 hours
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and accommodation support for applicants with disabilities