Senior Complaint Insights Analyst

Johnson & Johnson

Senior Complaint Insights Analyst supporting Product Quality Vigilance at Johnson & Johnson. Analyzing complaint data and providing structured support to the Complaint Process Global Process Owner.

Posted 8/1/2026full-timeSchaffhausen • 🇨🇭 SwitzerlandSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in analyzing and interpreting complaint data within highly regulated environments, with strong proficiency in quality systems and complaint handling. Demonstrated ability to coordinate with diverse stakeholders and manage multiple priorities effectively.

Highest-signal resume keywords

Quality SystemsComplaint HandlingData AnalysisMicrosoft ExcelStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisQuality MetricsComplaint TrendsProcess MetricsProduct Performance Information

Soft Skills

Attention to DetailOrganizationFollow-ThroughDocumentation DisciplineAbility to Manage Multiple Priorities

Tools & Technologies

AI ToolsMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

PharmaceuticalMedical DeviceConsumerRegulated Environment

About the role

Key responsibilities & impact

Compile, analyze, and interpret complaint data
Develop one page reports for product
Provide operational support to the Complaint Global Process Owner
Pull, analyze, and summarize complaint-related NC/CAPA
Partner with POD Quality Engineers, trending analysts, and other SMEs
Support standardization and improvement of insight-generation and process support activities

Requirements

What you’ll need

A minimum of 10 years of related experience in Quality, Product Quality Vigilance, complaint handling, analytics, quality systems, pharmaceutical, medical device, consumer, or another highly regulated environment
Experience compiling, analyzing, and interpreting large datasets, quality metrics, complaint trends, narratives, process metrics, or product performance information
Strong proficiency with AI tools, Microsoft Excel and PowerPoint
Strong written and verbal communication skills
Demonstrated ability to coordinate across global, regional, site, and functional stakeholders in a matrixed environment
Strong attention to detail, organization, follow-through, documentation discipline, and ability to manage multiple priorities and deadlines

Benefits

Comp & perks

An inclusive work environment
Health insurance
Professional development opportunities