Senior Complaint Insights Analyst

Johnson & Johnson

Senior Complaint Insights Analyst at Johnson & Johnson analyzing complaint data for product quality improvement. Collaborating with cross-functional teams and providing governance support for complaint processes.

Posted 7/31/2026full-timeHorsham • New Jersey, Pennsylvania • 🇺🇸 United StatesSenior💰 $94,000 - $151,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in analyzing and interpreting complaint data, quality metrics, and product performance information to drive product quality improvement. Proficient in coordinating across diverse stakeholders in a highly regulated environment while maintaining strong attention to detail and organizational skills.

Highest-signal resume keywords

10+ Years Experience in Quality and Complaint HandlingData Analysis and InterpretationStrong Proficiency with AI ToolsMicrosoft Excel and PowerPoint ExpertiseStrong Written and Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisQuality MetricsComplaint TrendsProcess MetricsProduct Performance InformationQuality SystemsNC/CAPA Data AnalysisRisk AssessmentsTemplate DevelopmentAutomation Opportunities

Soft Skills

Attention to DetailOrganizationFollow-ThroughDocumentation DisciplineAbility to Manage Multiple Priorities

Tools & Technologies

AI ToolsMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

PharmaceuticalMedical DeviceConsumer ProductsHighly Regulated EnvironmentQuality Vigilance

About the role

Key responsibilities & impact

Compile, analyze, and interpret complaint data (includes trend data and emerging signals), narratives, product performance information, and stakeholder inputs to support proactive identification of emerging issues, recurring patterns, potential signals, and opportunities for product quality improvement.
Support POD teams in evaluating and approving complex complaint investigations.
Develop one page reports for product that segregate information into key attributes such as; reporting family, product form, platform, region, defect category, root cause, confirmed disposition, field sample, customer preference, and launch readiness insights, regional insight decks, CVRB, QSMR, monthly trending meetings, and other stakeholder forums.
Provide operational support to the Complaint Global Process Owner by coordinating governance meetings, preparing agendas and materials, capturing minutes, maintaining action and decision logs, tracking escalations, supporting process deployment, and organizing evidence needed for inspection readiness.
Pull, analyze, and summarize complaint-related NC/CAPA, escalation, signal investigation, and corrective action data to support product performance reviews, effectiveness monitoring, risk assessments, and stakeholder follow-up.
Partner with POD Quality Engineers, trending analysts, Asset Management (aka PQM), manufacturing sites, MSAT, regional commercial quality, NPI teams, data/system owners, and other SMEs to translate complaint information into actionable insights and aligned follow-up actions.
Support standardization and improvement of insight-generation and process support activities, including template development, automation opportunities, AIMI-enabled analysis where applicable, Copilot and Genie support, and other opportunities to increase speed, consistency, and quality of insight delivery.

Requirements

What you’ll need

A minimum of 10 years of related experience in Quality, Product Quality Vigilance, complaint handling, analytics, quality systems, pharmaceutical, medical device, consumer, or another highly regulated environment is required.
Experience compiling, analyzing, and interpreting large datasets, quality metrics, complaint trends, narratives, process metrics, or product performance information is required.
Strong proficiency with AI tools, Microsoft Excel and PowerPoint is required.
Strong written and verbal communication skills are required, including the ability to translate complex data into concise insights, recommendations, and stakeholder-ready materials.
Demonstrated ability to coordinate across global, regional, site, and functional stakeholders in a matrixed environment is required.
Strong attention to detail, organization, follow-through, documentation discipline, and ability to manage multiple priorities and deadlines are required.
A minimum of a Bachelor’s degree or equivalent experience is required; degree in science, engineering, quality, data analytics, information systems, statistics, life sciences, or a related discipline is preferred.

Benefits

Comp & perks

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
10 days Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year