Sales Associate, CMF - Orthopaedics

Johnson & Johnson

Sales Associate providing clinical and customer support for DePuy Synthes in hospitals. Ensuring customer satisfaction and managing relationships with surgeons and healthcare systems.

Posted 7/31/2026full-timeWashington • District of Columbia, Virginia, Washington • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical product knowledge of surgical instruments and procedures while effectively supporting sales goals and customer satisfaction in a clinical environment. Capable of providing insights and solutions to enhance customer relationships and optimize product utilization.

Highest-signal resume keywords

Bachelor's DegreeSurgical Instrument KnowledgeSales Process ExpertiseInterpersonal CommunicationCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ReportingProduct DemonstrationTechnical AssistanceOperating Room ConsultationMarket Share Analysis

Soft Skills

NegotiationStrategic ThinkingProblem SolvingSelf-MotivationOrganizational Skills

Tools & Technologies

Hospital Billing SystemsPurchase Order Management

Certifications & Qualifications

Medical Certification (CST, PT)Valid Driver's License

Industry Keywords

Customer RetentionProduct ConversionClinical KnowledgeSurgical ProceduresDePuy Synthes Products

About the role

Key responsibilities & impact

Assist DePuy Synthes sales organization in retaining and supporting further penetration with existing customers, while supporting product conversions with new customers.
Assist in the attainment of established sales goals including market share objectives in prescribed territory.
Apply knowledge of sales process, product portfolio and customer knowledge to improve sales outcomes.
Guide and assist surgeons in the operating room through their clinical and product knowledge.
Use product knowledge to present, demonstrate, and ensure proper utilization of DePuy Synthes products.
Support customers by attending surgeries, assuring that the proper equipment is available and performing, including ways to optimize trays; Provide Operating Room and Sterile Processing Department consultation.
Troubleshoot and provide other technical assistance; handle customer requests, effectively manage hospital billing, create/close purchase orders.
Share key customer, procedural and marketplace insights with other sales, clinical, marketing and strategic account teams to improve on solutions/service levels.
Prepare sales reports and documents as required.
Maintenance, tracking and effective deployment of equipment, and assets throughout assigned area ensuring product availability.
Ensure all promotional materials are maintained in a presentable manner.
Ensure DePuy Synthes Services and offering meet highest quality standards.
Focus on customer satisfaction and retention; and improving the customers’ insights into DePuy Synthes tangible and non-tangible value proposition and solutions.
Differentiate DPS’s products versus competition by providing the customer unique insights.

Requirements

What you’ll need

Bachelor’s Degree or Associate Degree or Medical Certification (CST, PT, etc.) + minimum of 2 years of professional and/or related experience or Minimum of 4 years of professional and/or related experience or Recently transitioned from Active Military Duty
The ability to work in a lab/operating room environment.
A valid driver's license issued in the United States
The ability to travel which may include weekend and/or overnight travel.
Residence in or willingness to relocate to the posted territory.
Strong interpersonal communication, negotiation, influencing, strategic thinking, problem solving, and business acumen skills required.
A qualified candidate will be efficient, organized, self-motivated, positive and pro-active
Strong technical product knowledge of surgical instruments, procedures, protocols and solutions preferred

Benefits

Comp & perks

medical, dental, vision, life insurance
short- and long-term disability
business accident insurance
group legal insurance
consolidated retirement plan (pension)
savings plan (401(k))
Vacation – up to 120 hours per calendar year
Sick time - up to 40 hours per calendar year
Holiday pay, including Floating Holidays – up to 13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year