Manager, TPO Service – Repair

Johnson & Johnson

Manager, TPO Service & Repair for DePuy Synthes leads initiatives to innovate service and repair operations. Collaborates with cross-functional teams to enhance service performance and customer satisfaction.

Posted 7/31/2026full-timeNew Brunswick • Florida, Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management and technical product ownership, with a strong focus on service and repair technology solutions. Capable of leading cross-functional teams, managing backlogs in Agile environments, and ensuring compliance with quality and regulatory standards.

Highest-signal resume keywords

Product ManagementAgile MethodologiesService OperationsStakeholder ManagementAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Backlog ManagementProduct Roadmap DevelopmentTechnical Requirements TranslationDigital Solution ImplementationService Metrics Monitoring

Soft Skills

CommunicationTeam LeadershipDecision-Making

Tools & Technologies

Field Service SystemsAnalytics ToolsAutomation Capabilities

Certifications & Qualifications

Bachelor’s Degree in Information TechnologyMaster’s Degree (MBA or Equivalent)

Industry Keywords

Service & Repair TechnologyCompliance StandardsContinuous ImprovementCustomer Service Technologies

About the role

Key responsibilities & impact

Own and define the product vision, roadmap, and backlog for Service & Repair technology solutions aligned with business priorities
Partner with cross-functional stakeholders (Commercial Technology, Service Operations, Engineering, and Quality teams) to gather and translate requirements into actionable product features
Prioritize backlog items and lead agile ceremonies to ensure timely and high-quality delivery of product enhancements
Drive continuous improvement of service and repair processes through technology, analytics, and automation capabilities
Collaborate with engineering teams to design, develop, and implement scalable and compliant digital solutions
Monitor product performance, service metrics, and user feedback to inform enhancements and optimize outcomes
Ensure compliance with quality, regulatory, and safety standards across service and repair solutions
Lead and coach team members or junior product owners, ensuring alignment and delivery excellence
Communicate product updates, risks, and progress to senior leadership and stakeholders
Champion adoption of new tools and processes to improve operational efficiency and customer satisfaction

Requirements

What you’ll need

6+ years of relevant experience in product management, technical product ownership, or service technology solutions
Experience working in Agile environments with responsibility for backlog management and delivery
Strong understanding of service and repair operations, field service systems, or customer service technologies
Demonstrated ability to translate business needs into technical requirements and product features
Experience collaborating with cross-functional teams, including engineering, operations, and business stakeholders
Strong analytical, problem-solving, and decision-making skills
Excellent communication and stakeholder management abilities
Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field (required)
Master’s degree (MBA or equivalent) (preferred)

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development opportunities