Manager, TPO Service – Repair

Johnson & Johnson

Manager, TPO Service & Repair for DePuy Synthes enhancing service operations through digital products and cross-functional collaboration. Leading initiatives in service quality, efficiency, and customer experience.

Posted 7/30/2026full-timeNew Brunswick • Florida, Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management and technical product ownership, with a strong focus on service and repair technology solutions. Proven ability to lead cross-functional teams, manage backlogs in Agile environments, and ensure compliance with regulatory standards.

Highest-signal resume keywords

Product ManagementAgile MethodologiesService OperationsData AnalyticsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product VisionBacklog ManagementTechnical Requirements TranslationDigital TransformationPerformance Metrics

Soft Skills

Analytical SkillsProblem-SolvingDecision-MakingCommunicationTeam Leadership

Tools & Technologies

ServiceNowSalesforce Service Cloud

Industry Keywords

HealthcareMedical DevicesRegulated IndustriesField Service SystemsCustomer Service Technologies

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Own and define the product vision, roadmap, and backlog for Service & Repair technology solutions aligned with business priorities
Partner with cross-functional stakeholders (Commercial Technology, Service Operations, Engineering, and Quality teams) to gather and translate requirements into actionable product features
Prioritize backlog items and lead agile ceremonies to ensure timely and high-quality delivery of product enhancements
Drive continuous improvement of service and repair processes through technology, analytics, and automation capabilities
Collaborate with engineering teams to design, develop, and implement scalable and compliant digital solutions
Monitor product performance, service metrics, and user feedback to inform enhancements and optimize outcomes
Ensure compliance with quality, regulatory, and safety standards across service and repair solutions
Lead and coach team members or junior product owners, ensuring alignment and delivery excellence
Communicate product updates, risks, and progress to senior leadership and stakeholders
Champion adoption of new tools and processes to improve operational efficiency and customer satisfaction

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field (required)
6+ years of relevant experience in product management, technical product ownership, or service technology solutions
Experience working in Agile environments with responsibility for backlog management and delivery
Strong understanding of service and repair operations, field service systems, or customer service technologies
Demonstrated ability to translate business needs into technical requirements and product features
Experience collaborating with cross-functional teams, including engineering, operations, and business stakeholders
Strong analytical, problem-solving, and decision-making skills
Excellent communication and stakeholder management abilities
Experience in healthcare, medical devices, or regulated industries (preferred)
Familiarity with service management platforms (e.g., ServiceNow, Salesforce Service Cloud) (preferred)
Experience with digital transformation initiatives or large-scale system implementations (preferred)
Knowledge of data analytics, reporting tools, and performance metrics relevant to service operations (preferred)
Proven ability to lead teams and influence without direct authority (preferred)

Benefits

Comp & perks

Inclusive work environment
Health insurance
Wellness programs