Director, Business Platform Ops Support

Johnson & Johnson

Director leading business platform operations for DePuy Synthes at Johnson & Johnson. Overseeing ERP platform transformation and stakeholder engagement across supply chain operations.

Posted 7/29/2026full-timeRaynham • Massachusetts, New Jersey • 🇺🇸 United StatesLead💰 $150,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Supply Chain Management and ERP platform support, with a strong focus on Orthopedics Supply Chain and project delivery. Proven ability to engage stakeholders and facilitate cross-functional collaboration to drive platform adoption and enhancements.

Highest-signal resume keywords

Supply Chain ManagementERP Platform SupportProject DeliveryStakeholder EngagementOrthopedics Supply Chain

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain ExperienceERP ExpertiseProject ManagementStandardized Work ProcessesComplex Business Environments

Soft Skills

Interpersonal SkillsNegotiation SkillsCustomer FocusCollaboration SkillsRelationship Building

Certifications & Qualifications

PMPAPICSLean Six SigmaProcess Excellence

Industry Keywords

HealthcareHealth ServicesTransformation ProgramsSurgery KitsCross-Functional Decision-Making

Tech Stack

Tools & technologies

ERPPMP

About the role

Key responsibilities & impact

Support the development and deployment of ongoing business user platform enablement and adoption for existing platform business users.
Ensure existing ERP platform user community is engaged and made aware of platform status, capabilities being delivered, changes and enhancements
Support the platform enhancement and continuous improvement intake process from the platform user community and connect inputs into the solution design governance process
Partner closely with the operate state team and the global business adoption team to leverage approaches, channels and materials to ensure the business platform community is aware of and ready to adopt platform enhancements and capabilities.
Support a business super user forum to engage the platform Super-User Network and serve as a conduit of information between the business platform users and the MT TranSCend core team.
Support globally standardized approaches to the ongoing sustainment of persona-based training curriculums leveraging the training platforms mobilized to support the MT TranSCend deployment roadmap.
Support a global persona-based security role design and maintenance process that is implemented and governed thru robust persona-based design controls and governance
Help ensure smooth transitions between program deployment hypercare and operate state.

Requirements

What you’ll need

Minimum of Bachelor’s degree required; advanced degree or MBA is highly desirable
Requires a minimum of 3 years of progressive experience in leadership roles within Operations, Supply Chain, or large transformation programs
Requires a minimum of 6 years of Supply Chain experience
Preferred a minimum of 6 years of ERP platform support and/or transformation experience in a healthcare or health services industry
Requires strong knowledge of Orthopedics Supply Chain including complexity of surgery kits
Demonstrated hands-on project delivery required
Excellent interpersonal and negotiating skills, with proven ability to influence/collaborate to get to desired result
Strong customer focus (internal & external), including development and management of stakeholders
Certification in areas of expertise (e.g., PMP, APICS, Lean/Six Sigma /Process Excellence, etc.) is helpful
Ability to effectively support and participate in cross-functional decision-making bodies required
Knowledge in deploying standardized work processes, tools, and templates required
Experience managing to project timelines and milestones in complex business environments required
Skilled at engaging and building relationships with business stakeholders required
Strong business and digital acumen, including ERP expertise required
Experience working in a complex, multi-ERP / system environment required
Requires Travel: up to 25% domestic and international.

Benefits

Comp & perks

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year