Customer Service Systems

Johnson & Johnson

Professional supporting customer service systems at Johnson & Johnson, ensuring reliability and performance. Collaborating with cross-functional teams to enhance customer experience within a global MedTech framework.

Posted 7/29/2026full-timeRaynham • Florida, Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application support, incident management, and system configuration within enterprise platforms, while effectively collaborating with cross-functional teams to enhance customer service systems and drive continuous improvement initiatives.

Highest-signal resume keywords

Application SupportIncident ManagementSystem ConfigurationRequirements GatheringData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System TestingService Metrics MonitoringRoot Cause AnalysisData Integrity ManagementCompliance Management

Soft Skills

Effective CommunicationTeamworkLearning AgilityAccountability

Tools & Technologies

CRMOrder Management SystemsCustomer Service ToolsIT Service Management Concepts

Industry Keywords

Customer Service SystemsBusiness ApplicationsContinuous ImprovementData-Driven Decision-MakingGovernance Requirements

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Support day-to-day operations of customer service–related systems, ensuring stability, data accuracy, and timely issue resolution.
Analyze system incidents, service requests, and recurring issues; document root causes and support corrective actions.
Partner with Customer Service, Commercial, and IT teams to translate business needs into system requirements and enhancements.
Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data-driven decision-making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.
Assist with system configuration, testing, validation, and deployment activities in alignment with IT and quality standards.
Monitor system performance and service metrics, preparing reports and insights to support continuous improvement initiatives.
Support data integrity, user access management, and compliance with internal controls and governance requirements.
Collaborate with vendors and internal technical teams to resolve system issues and support upgrades or enhancements.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field (required).
2 -4 years of experience supporting business applications, customer service systems, or IT service operations in a corporate environment.
Technical skills in application support, incident management, and basic system configuration or testing within enterprise platforms (e.g., CRM, order management, or customer service tools).
Working knowledge of IT service management concepts such as ticketing, SLAs, change management, and root cause analysis.
Strong business skills, including requirements gathering, process documentation, and the ability to translate business needs into system-oriented solutions.
Analytical skills to evaluate system issues, review data trends, and support continuous improvement initiatives.
Effective communication skills to collaborate with technical teams and business stakeholders at varying levels.
Demonstrated leadership behaviors such as accountability, teamwork, learning agility, and alignment with the Johnson & Johnson Credo.

Benefits

Comp & perks

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year