Customer Orders Specialist

Johnson & Johnson

Professional, Customer Orders supporting technology solutions at DePuy Synthes. Translating business needs into functional requirements and optimizing customer order processes.

Posted 7/29/2026full-timeRaynham • Florida, Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing and translating customer order management needs into functional and technical requirements, while leading initiatives in AI, advanced analytics, and automation to enhance commercial platforms. Proficient in collaborating with cross-functional teams to optimize order-to-cash processes and ensure compliance in regulated environments.

Highest-signal resume keywords

Customer Order ManagementRequirements DocumentationOrder-To-Cash Workflow AnalysisAgile MethodologiesSystem Testing and Validation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisEnterprise ApplicationsIntegration TechnologiesReporting ToolsAutomation Solutions

Soft Skills

Strong Communication SkillsLeadership SkillsCollaboration

Tools & Technologies

ERP SystemsCRM SystemsOrder Management Systems

Certifications & Qualifications

Bachelor’s DegreeAdvanced Degree Preferred

Industry Keywords

Medical DeviceLife SciencesRegulated Industries

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as a liaison between Commercial business partners and IT to analyze, document, and translate customer order management needs into functional and technical requirements.
Support the lifecycle of technology products and solutions related to customer orders, including enhancements, defect resolution, testing, and release activities.
Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data-driven decision-making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.
Collaborate with cross-functional teams (Sales, Customer Service, Supply Chain, Finance, and IT) to improve order-to-cash processes and system performance.
Analyze business processes and system data to identify gaps, risks, and opportunities for optimization and automation.
Participate in system configuration, user acceptance testing (UAT), and validation activities to ensure solutions meet business and compliance requirements.
Support incident management and continuous improvement efforts by prioritizing issues, coordinating root-cause analysis, and recommending corrective actions.
Contribute to documentation, training materials, and knowledge transfer to support end users and operational teams.

Requirements

What you’ll need

Bachelor’s degree required in Information Systems, Computer Science, Business, Engineering, or a related field.
Advanced degree (e.g., MBA or Master’s in Information Systems) preferred.
2-4 years of experience in an IT, technology product, or business systems analyst role supporting commercial or customer-facing processes.
Experience with enterprise applications supporting customer orders (e.g., ERP, CRM, order management systems), requirements documentation, and basic data analysis.
Proven experience analyzing order-to-cash workflows, gathering stakeholder needs, and translating complex requirements into clear, actionable specifications.
Leadership skills demonstrated through influencing without authority, collaborating across functions, and driving alignment between business and IT teams.
Experience supporting system testing, validation, and release activities in regulated or quality-focused environments.
Strong communication skills, with the ability to engage both technical and non-technical audiences.
Experience working in medical device, life sciences, or other regulated industries preferred.
Familiarity with Agile or hybrid delivery methodologies and product-centric ways of working.
Advanced technical exposure to integration technologies, reporting tools, or automation solutions supporting customer orders preferred.
Demonstrated ability to mentor junior analysts or lead small workstreams within larger initiatives.
Experience collaborating with global or regional stakeholders across time zones required.
English proficiency required; additional languages are a plus.

Benefits

Comp & perks

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year