Director, Business Platform Ops Support

Johnson & Johnson

Director managing business platform operations at DePuy Synthes. Leading transformation initiatives within healthcare's ERP systems and supply chain processes.

Posted 7/29/2026full-timeRaynham • Massachusetts, New Jersey • 🇺🇸 United StatesLead💰 $150,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Supply Chain Operations and ERP platform support, with a strong focus on project delivery and stakeholder management. Proven ability to lead transformation initiatives and enhance digital capabilities within complex business environments.

Highest-signal resume keywords

Supply Chain ExperienceERP Platform SupportProject DeliveryStakeholder ManagementOrthopedics Supply Chain Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain ManagementERP ExpertiseProject ManagementProcess ImprovementDigital AcumenStandardized Work ProcessesBusiness Error HandlingRegression TestingPersona-Based TrainingTransformation Programs

Soft Skills

Interpersonal SkillsNegotiation SkillsCustomer FocusCollaborationRelationship Building

Certifications & Qualifications

PMPAPICSLean/Six SigmaProcess Excellence

Industry Keywords

HealthcareHealth ServicesSurgery KitsMulti-ERP EnvironmentBusiness Transformation

Tech Stack

Tools & technologies

ERPPMP

About the role

Key responsibilities & impact

The Business Platform Operations Support Leader will be a part of the DePuy Synthesis Supply Chain and Operations Systems and Digital organization.
This leader will play a significant role in a multi-year global business transformation initiative that will modernize our end-to-end Supply Chain digital capabilities by harmonizing our disparate ERP ecosystem standardizing our core business processes and products across Plan, Source, Make, Quality, Deliver, and Data.
This role will be part of a platform business operations, enhancement and improvement organization that will fundamentally oversee the ongoing evolution of the DePuy Synthesis ERP platform, from deployment to long-term sustainability.
The role will be accountable for supporting core business platform support operations.
This role will work closely with business partners to enable ongoing awareness, adoption, and effective use of the platform as new capabilities are delivered.
This role will also support the ongoing sustainment of the existing business platform users’ persona-based training structure in learning platforms.
Help mobilize platform regression testing, business error handling, and resolution, as well as support the development and implementation of the global platform enhancement & intake management process.
Establish the initial persona-based security provisioning process and partner closely with program teams to support a smooth transition from deployment hypercare to operate state.

Requirements

What you’ll need

Minimum of Bachelor’s degree required; advanced degree or MBA is highly desirable
Requires a minimum of 3 years of progressive experience in leadership roles within Operations, Supply Chain, or large transformation programs.
Requires a minimum of 6 years of Supply Chain experience.
Preferred a minimum of 6 years of ERP platform support and/or transformation experience in a healthcare or health services industry
Requires strong knowledge of Orthopedics Supply Chain including complexity of surgery kits
Demonstrated hands-on project delivery required
Excellent interpersonal and negotiating skills, with proven ability to influence/collaborate to get to desired result
Strong customer focus (internal & external), including development and management of stakeholders
Certification in areas of expertise (e.g., PMP, APICS, Lean/Six Sigma /Process Excellence, etc.) is helpful
Ability to effectively support and participate in cross-functional decision-making bodies required
Knowledge in deploying standardized work processes, tools, and templates required
Experience managing to project timelines and milestones in complex business environments required
Skilled at engaging and building relationships with business stakeholders required
Strong business and digital acumen, including ERP expertise required.
Experience working in a complex, multi-ERP / system environment required.
Requires Travel: up to 25% domestic and international.

Benefits

Comp & perks

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year