Customer Service Systems Professional

Johnson & Johnson

Professional, Customer Service Systems at Johnson & Johnson improving customer service operations. Collaborating with IT and business stakeholders to enhance customer experience and service efficiency.

Posted 7/29/2026full-timeRaynham • Florida, Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in application support, incident management, and system configuration within customer service systems, with a strong focus on data integrity and compliance. Capable of translating business needs into technical solutions while fostering collaboration across teams.

Highest-signal resume keywords

Application SupportIncident ManagementRequirements GatheringData Reporting ToolsCustomer Service Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System ConfigurationBasic SQLData AnalysisRoot Cause AnalysisChange Management

Soft Skills

Effective CommunicationTeamworkLearning AgilityAccountability

Tools & Technologies

CRMOrder ManagementCustomer Service Tools

Industry Keywords

IT Service ManagementService Level AgreementsContinuous ImprovementCall Center OperationsCommercial Workflows

Tech Stack

Tools & technologies

ITSMSQL

About the role

Key responsibilities & impact

Support day-to-day operations of customer service–related systems, ensuring stability, data accuracy, and timely issue resolution
Analyze system incidents, service requests, and recurring issues; document root causes and support corrective actions
Partner with Customer Service, Commercial, and IT teams to translate business needs into system requirements and enhancements
Lead the application of AI, advanced analytics, and automation to modernize commercial platforms
Assist with system configuration, testing, validation, and deployment activities in alignment with IT and quality standards
Monitor system performance and service metrics, preparing reports and insights to support continuous improvement initiatives
Support data integrity, user access management, and compliance with internal controls and governance requirements
Contribute to documentation, knowledge articles, and user support materials for customer service systems
Collaborate with vendors and internal technical teams to resolve system issues and support upgrades or enhancements

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field (required)
2-4 years of experience supporting business applications, customer service systems, or IT service operations in a corporate environment
Technical skills in application support, incident management, and basic system configuration or testing within enterprise platforms (e.g., CRM, order management, or customer service tools)
Working knowledge of IT service management concepts such as ticketing, SLAs, change management, and root cause analysis
Strong business skills, including requirements gathering, process documentation, and the ability to translate business needs into system-oriented solutions
Analytical skills to evaluate system issues, review data trends, and support continuous improvement initiatives
Effective communication skills to collaborate with technical teams and business stakeholders at varying levels
Demonstrated leadership behaviors such as accountability, teamwork, learning agility, and alignment with the Johnson & Johnson Credo.
Preferred Experience supporting customer service, commercial, or order-to-cash systems in a regulated or global organization
Familiarity with data reporting tools, dashboards, or basic SQL/Excel analysis to support operational insights
Understanding of customer service processes, call center operations, or commercial workflows

Benefits

Comp & perks

120 hours vacation per calendar year
40 hours sick time per calendar year
13 days holiday pay, including Floating Holidays per calendar year
Up to 40 hours Work, Personal and Family Time per calendar year
480 hours parental leave within one year of the birth/adoption/foster care of a child
240 hours bereavement leave for an immediate family member
40 hours bereavement leave for an extended family member per calendar year
80 hours caregiver leave in a 52-week rolling period
32 hours volunteer leave per calendar year
80 hours military spouse time-off per calendar year