Program Manager, Signavio

Johnson & Johnson

Signavio Program Manager leading deployment and ongoing support for process management at Johnson & Johnson. Transforming business operations in a hybrid role based in Italy.

Posted 7/24/2026full-timeLatina • 🇮🇹 ItalySeniorLead💰 €70,700 - €122,015 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading SaaS deployment and support programs, particularly with Signavio or similar process management platforms. Capable of managing integrations, stakeholder engagement, and driving continuous improvement through effective training and documentation.

Highest-signal resume keywords

SaaS Deployment LeadershipSignavio Process ManagementAPI IntegrationsIT Service ManagementStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ManagementIncident ManagementChange ManagementRoot Cause AnalysisSLA TrackingProcess ModelingUser Access ControlsEnterprise Application ArchitectureTraining DevelopmentKPI Measurement

Soft Skills

Excellent CommunicationCross-Functional CollaborationCoaching and Supervision

Tools & Technologies

SignavioERP SystemsReporting ToolsWebhooks

Industry Keywords

Business Process MappingProcess DocumentationContinuous ImprovementUser EnablementVendor Management

Tech Stack

Tools & technologies

ERPITSM

About the role

Key responsibilities & impact

Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).
Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.

Requirements

What you’ll need

Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred
8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools.
Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools).
Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture.
Experience with IT service management and support practices (incident/change/problem management, SLAs).
Proven ability to engage stakeholders and drive cross-functional change and adoption.
Excellent written and verbal communication; experience building training and documentation materials.

Benefits

Comp & perks

an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions.
vacation days
parental leave for a minimum of 12 weeks
bereavement leave
caregiver leave
volunteer leave
well-being reimbursement
programs for financial, physical and mental health
service anniversary and recognition awards
eligibility for several insurance plans