Senior Field Analyst

Johnson & Johnson

Sr. Field Analyst providing technical product services for Johnson & Johnson Vision in the Charlotte, NC / Columbia, SC area.

Posted 7/23/2026full-timeCharlotte • North Carolina, South Carolina • 🇺🇸 United StatesSenior💰 $78,100 - $125,235 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in installing, servicing, and repairing medical device equipment, with strong problem-solving and customer service skills. Proficient in using electronic test equipment and maintaining accurate service documentation.

Highest-signal resume keywords

Medical Device RepairElectronic Test EquipmentCustomer Service SkillsProblem-Solving SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationMaintenanceRepairService Data AnalysisTechnical Understanding

Soft Skills

Written CommunicationVerbal CommunicationAttention to DetailOrganizational Skills

Tools & Technologies

Microsoft OfficeTableauDMMOscilloscopesPower MetersPressure Meters

Certifications & Qualifications

Healthcare Vendor Credentialing

Industry Keywords

Medical EquipmentService ReportsStakeholder CommunicationField Service

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
Functions as a primary resource for stakeholders.
Provides frequent status updates and documented service reports to stakeholders.
Operate efficiently to conclude all on site installation, repair, maintenance, and test activities to factory specifications and perform other additional duties or projects as assigned.
Ensures that installation, maintenance, and other necessary work is completed on time.
Identifies problems and recommends resolutions on existing products and procedures.
Analyze service data, to schedule proactive and reactive service.
Work closely with colleagues for knowledge and skills transfer.
Ability to operate and maintain a corporate vehicle.
Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices.
Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices.
Ability to acclimate to modified schedules.

Requirements

What you’ll need

A minimum of 8 years of related experience
Computer skills, familiar with Microsoft Office, Tableau, and similar software applications.
Experience using standard electronic/laser tools and test equipment, DMM, oscilloscopes, power meters and sensors, and pressure meters.
Maintains healthcare vendor credentialing as an employee for J&J Vision.
Strong customer service skills.
Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms.
Problem-solving skills to diagnose problems with malfunctioning equipment.
Time-management skills to handle appointments efficiently and stay on schedule.
Attention to detail spot issues and complete accurate reports about the repairs.
Organizational skills to keep tools and paperwork organized while in the field.
Computer and technical skills to understand the equipment fully.

Benefits

Comp & perks

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
10 days Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year