Senior Field Analyst

Johnson & Johnson

On-site technical product services including installation and maintenance of medical devices at Johnson & Johnson. Supporting the sales team and ensuring timely service delivery in the field.

Posted 7/23/2026full-timeCharlotte • North Carolina, South Carolina • 🇺🇸 United StatesSenior💰 $78,100 - $125,235 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical product services for medical devices, including installation, maintenance, and repair, while ensuring compliance with factory specifications. Strong problem-solving and communication skills are essential for effective customer interaction and service reporting.

Highest-signal resume keywords

Medical Device InstallationPreventative MaintenanceCustomer Service SkillsTechnical CertificationElectronic Test Equipment

ATS Keywords

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Hard Skills

InstallationRepairPreventative MaintenanceProblem-SolvingTime ManagementAttention to DetailOrganizational SkillsTechnical Skills

Soft Skills

Written CommunicationVerbal Communication

Tools & Technologies

Microsoft OfficeTableauDMMOscilloscopesPower MetersSensorsPressure Meters

Certifications & Qualifications

Technical CertificationHealthcare Vendor Credentialing

Industry Keywords

Medical Device EquipmentBio-MedicalElectronicsOpticalMechanical

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Provide on-site technical product services including installations, upgrades, preventative maintenance, and repairs for customers/sales group.
Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
Functions as a primary resource for stakeholders.
Provides frequent status updates and documented service reports to stakeholders.
Operate efficiently to conclude all on site installation, repair, maintenance, and test activities to factory specifications and perform other additional duties or projects as assigned.
Ensures that installation, maintenance, and other necessary work is completed on time.
Identifies problems and recommends resolutions on existing products and procedures.
Analyze service data, to schedule proactive and reactive service.
Work closely with colleagues for knowledge and skills transfer.
Ability to operate and maintain a corporate vehicle.
Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices.
Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices.
Ability to acclimate to modified schedules.

Requirements

What you’ll need

A minimum of 8 years of related experience
Associate degree or Technical Certification preferred (Electronics, Bio-Medical, Optical, Mechanical) or equivalent military experience
Computer skills, familiar with Microsoft Office, Tableau, and similar software applications
Experience using standard electronic/laser tools and test equipment, DMM, oscilloscopes, power meters and sensors, and pressure meters
Maintains healthcare vendor credentialing as an employee for J&J Vision
Strong customer service skills
Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
Problem-solving skills to diagnose problems with malfunctioning equipment
Time-management skills to handle appointments efficiently and stay on schedule
Attention to detail spot issues and complete accurate reports about the repairs
Organizational skills to keep tools and paperwork organized while in the field
Computer and technical skills to understand the equipment fully.

Benefits

Comp & perks

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
10 days Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year