Assoc Director, Field Medical CRM Optimization

Johnson & Johnson

Associate Director optimizing CRM and Omnichannel capabilities for US field medical teams at Johnson & Johnson. Leading various initiatives in healthcare innovation and patient care.

Posted 7/21/2026full-timeTitusville • New Jersey, Pennsylvania • 🇺🇸 United StatesLead💰 $137,000 - $235,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in CRM development and execution, particularly with Veeva and Salesforce.com, while effectively managing projects and leading training initiatives. Proficient in leveraging AI-driven automation to enhance business processes and improve user experience in the pharmaceutical and healthcare sectors.

Highest-signal resume keywords

CRM DevelopmentVeeva ExperienceAI-Driven AutomationProject ManagementPharmaceutical Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningCapacity PlanningSegmentationBusiness Process MappingTesting and Quality Assurance

Soft Skills

Excellent Communication SkillsPresentation SkillsProblem-Solving

Tools & Technologies

Veeva LinkSalesforce.comMSL OnDemand

Industry Keywords

HealthcarePharmaceuticalOmnichannel ProgramField Medical Tools

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Developing and executing roadmaps for the advancement of CRM, Veeva Link/HCP Universe, MSL OnDemand and other related capabilities.
Become the core participant in Omnichannel Program to gather requirements, recommend leveraging of existing solutions and determine best course for development of new solutions, including next-gen CRM projects.
Clearly articulate and shape business processes and requirements, working with JJT and business partners to implement.
Identify and oversee the resolution of any potential issues impacting systems or business functions.
Manage partnerships with IT counterparts to ensure timely delivery of system changes with high attention to quality and user experience.
Perform and oversee testing to ensure successful launch of capabilities.
Manage and execute administrative changes to systems such as product catalog changes, topics, key messages, profiling surveys, etc.
Leverage and integrate external data and advanced analytics to facilitate Account Planning, Capacity Planning and Segmentation activities.
Serve as lead on Account Management and Profiling projects.
Lead ongoing support and training programs for Field Medical tools, including ongoing and new hire training.
Oversee issue escalation and ensure adequate support processes are in place to minimize disruption and drive adoption.

Requirements

What you’ll need

Minimum of seven (7) years business or related experience is required
Ability to prioritize and lead multiple projects is required.
Identify opportunities to reduce manual effort through AI-driven automation and intelligent orchestration.
Measure ROI of AI capabilities in CRM specific to field medical teams.
Translate business goals into AI use cases and modelling.
Pharmaceutical / healthcare experience is required.
Experience with Veeva, Salesforce.com or other CRM technology is required.
Excellent oral, written and presentation skills with ability to write communications for a variety of audiences is preferred.

Benefits

Comp & perks

medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance
consolidated retirement plan (pension) and savings plan (401(k))
long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours