Clinical Representative

Johnson & Johnson

Clinical Representative providing procedural support and customer education for Monarch Urology. Collaborating with healthcare professionals in hospitals and surgery centers to enhance patient outcomes.

Posted 7/18/2026full-timeBirmingham • Alabama • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expert-level product knowledge and strong understanding of kidney stone treatment workflows, ensuring effective clinical support and training for healthcare professionals. Proven ability to build customer relationships and drive procedural efficiency in a regulated healthcare environment.

Highest-signal resume keywords

Clinical SupportUrology ExperienceCustomer ServiceTechnical CommunicationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical SupportMedical Device Technical SupportProcedural SupportUrologyEndourologySurgical RoboticsHealthcare ExperienceProduct KnowledgeTraining and EducationAccount Development

Soft Skills

Customer Relationship ManagementOrganizationCollaborationProfessionalismProblem-Solving

Certifications & Qualifications

Bachelor's DegreeAssociate DegreeMedical Certification

Industry Keywords

HealthcareAmbulatory Surgery CenterHospital CredentialingQuality ComplianceCustomer Access Requirements

About the role

Key responsibilities & impact

Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments
Help create and maintain strong customer relationships through consistent clinical support, training, education, and responsive service
Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization
Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives
Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption
Partner with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities
Serve as a liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns
Develop and maintain expert-level product knowledge and a strong understanding of kidney stone treatment workflows, customer needs, and procedural best practices
Deliver a high standard of professionalism, service, and compliance in all customer interactions
Lead and support sales activities at the account level ensuring products are purchased and in-stock to support procedures and growth of the account

Requirements

What you’ll need

A bachelor’s degree plus a minimum of 3 years of relevant experience is required
An associate degree or medical certification plus a minimum of 5 years of relevant experience may be considered
Clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related experience is required
Experience in urology, endourology, surgical robotics, or another highly technical procedural specialty is preferred
Demonstrated ability to learn and communicate technical and clinical concepts to physicians and clinical staff is required
Strong customer service, organization, and collaboration skills are required
Ability to work in all departments of the hospital and in ambulatory surgery center environments, including live patient cases and required protective equipment, is required
Hospital credentialing and compliance with customer access requirements are required
Ability to travel extensively, including overnight travel, up to 90% within the assigned territory is required
A valid driver's license is required
Ability to work in a regulated environment in compliance with applicable quality and healthcare industry requirements is required

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
life insurance
short- and long-term disability insurance
business accident insurance
group legal insurance
retirement plan (pension)
savings plan (401(k))
vacation – up to 120 hours per calendar year
sick time - up to 40 hours per calendar year
holiday pay, including floating holidays – up to 13 days per calendar year
work, personal and family time - up to 40 hours per calendar year