Manager, Commercial Performance

Johnson & Johnson

Manager, Commercial Performance overseeing contract performance and ensuring financial value delivery. Working with Sales, Finance and Operations teams at Johnson & Johnson.

Posted 7/18/2026full-timeSanta Clara • California, New Jersey, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $118,000 - $203,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in contract structures, revenue models, and financial performance tracking, with a strong ability to analyze data and provide actionable insights. Proficient in managing post-sales performance and ensuring compliance through effective stakeholder collaboration.

Highest-signal resume keywords

Contract StructuresRevenue ModelsFinancial Performance TrackingAdvanced Analytical SkillsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial OperationsDeal DeskRevenue OperationsBilling ProcessesRevenue RecognitionContract-to-Cash WorkflowsData AnalysisPerformance ManagementPost-Sales PerformanceCustomer Compliance Programs

Soft Skills

Problem-Solving MindsetDetail-OrientedInfluencing Skills

Tools & Technologies

ExcelPower BICRM (e.g., Dynamics)ERP/Billing SystemsContract Lifecycle Management Tools

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree (Preferred)

Industry Keywords

Medical DeviceCapital EquipmentHealthcare Technology

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Track performance of executed agreements against contracted terms, including utilization, procedure volumes, and financial commitments.
Monitor adoption of systems ˙ models.
Identify underperformance, revenue leakage, or deviations from expected deal outcomes.
Partner with Finance and Billing teams to ensure accurate and timely invoicing aligned to contract terms.
Validate that billing structures (e.g., per procedure, subscription, capital agreements) are correctly applied.
Identify and resolve gaps between contracted pricing and billed revenue.
Work with Sales teams to address customer underutilization or non-compliance with contract commitments.
Develop and execute action plans to bring customers back into compliance (e.g., volume commitments, usage thresholds).
Support field teams with data, insights, and recommendations to drive corrective actions.
Build and maintain dashboards tracking deal health, utilization trends, and financial performance.
Generate insights on deal effectiveness, including, system adoption, and ROI realization.
Provide leadership visibility into key risks and opportunities across the deal portfolio.
Establish standardized processes for post-deal monitoring and performance management.
Develop frameworks and playbooks for tracking and enforcing deal compliance.
Partner with upstream teams (Deal Desk, Pricing, Contracting) to incorporate learnings into future deal structures.
Collaborate with Sales, Finance, Pricing Ops, Contract Management, and Customer Success (if applicable).

Requirements

What you’ll need

Minimum of 5 years of experience in commercial operations, deal desk, finance, pricing, or revenue operations.
Bachelor’s degree required; MBA or advanced degree preferred.
Strong understanding of contract structures, revenue models and financial performance tracking.
Experience with billing processes, revenue recognition, or contract-to-cash workflows.
Advanced analytical skills (Excel, Power BI, or similar tools).
Ability to translate complex data into actionable insights for Sales teams.
Strong stakeholder management skills with experience influencing field behavior.
Detail-oriented with a proactive, problem-solving mindset.
Travel 25% of the time domestically
Preferred Experience in medical device, capital equipment, or healthcare technology.
Familiarity with CRM (e.g., Dynamics), ERP/billing systems, and contract lifecycle management tools.
Experience managing post-sales performance or customer compliance programs.

Benefits

Comp & perks

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k))
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year