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Service Ops Lead – Market Execution
Johnson & JohnsonService Ops & Market Execution Lead supporting Latin America S&OE across distribution operations. Requires strong analytical skills and collaboration across Customer Service and site operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supply chain operations and logistics, with a strong focus on analytical problem-solving and effective communication across multi-site environments. Proven ability to support continuous improvement initiatives and ensure alignment between operational execution and governance.
Highest-signal resume keywords
Supply Chain OperationsLogistics ManagementAnalytical Problem-SolvingCustomer Service OperationsContinuous Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Supply Chain ManagementOperations ManagementLogistics CoordinationData AnalysisProcess Improvement
Soft Skills
Strong CommunicationCollaborationAdaptabilityDecision-Making
Industry Keywords
Multi-Site OperationsEscalation PathsExecution RoutinesRisk ManagementInventory Management
About the role
Key responsibilities & impact- Support the Latin America S&OE operating model, ensuring consistent execution routines, escalation paths, and decision cadence.
- Provide visibility of risks (service, inventory, capacity, backorders) and ensure alignment across sites and stakeholders.
- Support trade-off discussions and ensure clear communication, tracking, and follow-through of decisions and actions.
- Partner with Customer Service and site operations to support prioritization and maintain transparency of customer-impacting decisions.
- Ensure alignment between site-level execution and regional governance, reinforcing consistency, accountability, and readiness.
- Track adherence to processes, identify recurring gaps, and support continuous improvement initiatives.
Requirements
What you’ll need- Bachelor’s degree required (Supply Chain, Operations, Engineering, Business, or related field preferred)
- Experience in supply chain operations, distribution, logistics, or customer service operations
- Exposure to multi-site operations or network environments preferred
- Strong analytical and problem-solving skills
- Ability to operate in a fast-paced, matrixed environment
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development