Manager, EMEA Site Delivery Lead

Johnson & Johnson

Manager of EMEA Site Delivery Lead at Johnson & Johnson responsible for technology operations and IT services delivery across multiple locations. Ensuring high-quality IT operations and effective vendor partnerships.

Posted 7/16/2026full-timeZug • 🇨🇭 SwitzerlandSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT service delivery and operations management, ensuring alignment with global standards and local business needs while fostering strong partnerships with stakeholders. Proven ability to lead teams, manage vendor relationships, and ensure compliance with regulatory requirements in a medical device environment.

Highest-signal resume keywords

IT Service DeliveryEnd-User ComputingITSM ProcessesVendor ManagementRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Network ServicesInfrastructure ServicesIncident ManagementProblem ManagementChange ManagementBudget ManagementTechnology Alignment

Soft Skills

Problem-SolvingCommunicationCustomer Service OrientationTeam LeadershipCollaboration

Industry Keywords

Medical Device EnvironmentData PrivacyCybersecurityService-Level AgreementsPerformance Management

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.
Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology needs.
Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues.
Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements.
Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities.
Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.
Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.

Requirements

What you’ll need

6 -8 years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.
Technical skills including knowledge of end‑user computing, network and infrastructure services, ITSM processes (incident, problem, change), and vendor‑supported technology environments.
Ability to align technology services to operational and commercial business needs, manage budgets, and prioritize demand effectively.
Proven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies.
Experience managing third‑party vendors and service providers, including performance management and issue escalation.
Strong problem‑solving, communication, and customer‑service orientation in fast‑paced site environments.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Remote work options