Manager, EMEA Site Delivery Lead

Johnson & Johnson

Manager for end-to-end delivery of technology services across EMEA. Partnering with business leaders and global IT teams to drive operational excellence.

Posted 7/16/2026full-timeZug • 🇨🇭 SwitzerlandSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT service delivery and operations management, ensuring compliance with cybersecurity and regulatory requirements while fostering strong partnerships with stakeholders. Proven ability to lead teams, manage vendor relationships, and drive execution of IT initiatives in a fast-paced environment.

Highest-signal resume keywords

IT Service DeliveryEnd-User ComputingITSM ProcessesVendor ManagementTeam Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Network ServicesInfrastructure ServicesIncident ManagementProblem ManagementChange ManagementApplication SupportTechnology OperationsData Privacy ComplianceCybersecurity ComplianceLifecycle Management

Soft Skills

Problem-SolvingCommunicationCustomer Service OrientationCollaborationInfluencing Without Authority

Certifications & Qualifications

ITILPMP

Industry Keywords

Medical Device EnvironmentRegulated EnvironmentService-Level AgreementsPerformance ManagementContinuous Improvement

Tech Stack

Tools & technologies

Cyber SecurityITSMPMP

About the role

Key responsibilities & impact

Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs
Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology needs
Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction
Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues
Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements
Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities
Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments
Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.

Requirements

What you’ll need

Bachelor’s degree required in Information Technology, Computer Science, Engineering, or a related field
6 -8 years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment
Technical skills including knowledge of end‑user computing, network and infrastructure services, ITSM processes (incident, problem, change), and vendor‑supported technology environments
Proven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies
Experience managing third‑party vendors and service providers, including performance management and issue escalation
Strong problem‑solving, communication, and customer‑service orientation in fast‑paced site environments
English required; Spanish and/or Portuguese preferred
Up to 25% regional and international travel.
Certifications: ITIL, PMP, or similar certifications preferred.

Benefits

Comp & perks

Inclusive work environment
Opportunities for professional development