Program Manager, Signavio

Johnson & Johnson

Program Manager for Signavio at Johnson & Johnson. Leading the deployment, support, and adoption of process management initiatives.

Posted 7/15/2026full-timeTitusville • New Jersey • 🇺🇸 United StatesSeniorLead💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading SaaS deployment and support programs, particularly with Signavio or similar process management platforms. Proficient in managing integrations, stakeholder engagement, and developing training materials to drive user adoption and process improvement.

Highest-signal resume keywords

SaaS Deployment LeadershipSignavio Process ManagementAPI IntegrationsIT Service ManagementStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ModelingBusiness Process MappingIncident ManagementChange ManagementRoot Cause AnalysisSLA TrackingUser Access ControlsEnterprise Application ArchitectureTraining DevelopmentKPI Measurement

Soft Skills

Excellent CommunicationCross-Functional CollaborationCoaching and Supervision

Tools & Technologies

SignavioERP SystemsIdentity Management ToolsReporting Tools

Industry Keywords

Process DocumentationGovernanceContinuous ImprovementUser EnablementVendor Management

Tech Stack

Tools & technologies

ERPITSM

About the role

Key responsibilities & impact

Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).
Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.

Requirements

What you’ll need

Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred
8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools.
Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools).
Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture.
Experience with IT service management and support practices (incident/change/problem management, SLAs).
Proven ability to engage stakeholders and drive cross-functional change and adoption.
Excellent written and verbal communication; experience building training and documentation materials.
Requires proficiency in English (written and verbal) to communicate effectively and professionally; proficiency in German, Dutch, or Italian is helpful

Benefits

Comp & perks

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52-week rolling period10 days Volunteer Leave – 32 hours per calendar year Military Spouse Time-Off – 80 hours per calendar year