Manager, Commercial Operations

Johnson & Johnson

Manager of Commercial Operations overseeing sales support and inventory management in the spine business. Joining Johnson & Johnson's Orthopaedics team to drive operational efficiencies and sales growth.

Posted 7/10/2026full-timeWest Chester • Massachusetts, Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $102,000 - $177,100 per yearWebsite

Tech Stack

Tools & technologies

ERPTableau

About the role

Key responsibilities & impact

Develop and implement comprehensive strategies in collaboration with Field Sales Organizations (FSO) to support sales growth objectives.
Ensure that all operational processes, particularly in inventory management, are effectively supporting the assigned accounts and field territories.
Analyze operational data to provide insights to FSO Leadership, ensuring informed decision-making.
Utilize data-driven approaches to enhance inventory efficiency and address analytical needs across the US FSO leadership.
Oversee the management of orthopedic consignment inventory and equipment, ensuring optimal par levels while minimizing waste and excess.
Lead inventory rebalancing and allocation strategies to efficiently meet the demands of the business.
Coordinate the launch of new products and their deployment to assigned accounts.
Ensure proper resource allocation and support throughout the introduction phase to optimize uptake and sales.
Partner with various departments, including FSO, Marketing, and Supply Chain, to enhance workflow and efficiency.
Work with external stakeholders to align operational activities with commercial strategies.
Mentor and train team members on operational protocols, inventory management systems, and compliance standards.
Foster a culture of continuous improvement and knowledge sharing across departments.
Identify opportunities for operational enhancements, implement best practices in inventory management, and lead process improvement projects that drive efficiency and effectiveness across the organization.
Establish and monitor key performance indicators (KPIs) related to inventory and operational efficiency.
Regularly report on progress and outcomes to senior management.
Proactively identify and report on market trends that could impact inventory management and FSO operations.
Adapt strategies to meet changing market conditions and customer needs.

Requirements

What you’ll need

Bachelor’s Degree required; Masters degree preferred.
Minimum of 7 years of experience in Logistics, Operations, Healthcare Management, or related fields, with a focus on inventory management and sales support.
Proven track record of leading cross-functional projects that drive operational improvements and sales growth.
Strong analytical skills with experience using advanced Excel, Tableau, Qlik, or Power BI for data analysis and visualization.
Excellent communication and presentation skills, with the ability to influence and engage diverse teams and stakeholders.
Experience with inventory management software and ERP systems, particularly SAP.
Strong understanding of healthcare regulations and standards related to inventory management and supply chain processes.
Demonstrated ability to thrive in fast-paced environments while managing multiple priorities and projects.
Experience in the Medical Device industry.

Benefits

Comp & perks

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Inventory ManagementData AnalysisOperational EfficiencyProcess ImprovementKPI MonitoringSales SupportLogistics ManagementAdvanced ExcelTableauPower BI

Soft Skills

Excellent CommunicationPresentation SkillsMentoringTeam CollaborationInfluencing Stakeholders