Manager, North America Benefits Operations

Johnson & Johnson

Manager of North America Benefits Operations responsible for benefits and retirement management across US, Canada, and Puerto Rico. Leading a team while ensuring compliance and enhancing employee experience.

Posted 7/10/2026full-timeTampa • Florida, New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $102,000 - $177,100 per yearWebsite

About the role

Key responsibilities & impact

Manage the day-to-day delivery of benefits and retirement operations across North America (US, Canada, Puerto Rico)
Ensure accurate, timely, and compliant administration of health & welfare, retirement, and related programs
Partner with vendors and internal teams to resolve operational issues and maintain high service standards
Monitor transaction processing, case management, and service delivery workflows to ensure effectiveness and consistency
Lead, coach, and develop a team of Benefits Operations Analysts
Set clear priorities, allocate workload, and ensure efficient task execution aligned to business needs
Act as the primary escalation point for complex or sensitive benefits and retirement issues
Ensure adherence to company policies, regulatory requirements, and internal controls across all benefits operations
Identify opportunities to improve processes, enhance efficiency, and improve employee experience

Requirements

What you’ll need

5+ years of experience in benefits operations, HR shared services, or related field
Experience in health & welfare and retirement plan administration
Proven experience leading teams and managing operational workloads
Strong problem-solving skills with the ability to manage escalations effectively

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Benefits AdministrationRetirement OperationsTransaction ProcessingCase ManagementService Delivery Workflows

Soft Skills

CoachingEffective CommunicationEscalation Management