Manager, 3rd Party Vendor Relationships

Johnson & Johnson

Manager of third-party vendor relationships for HR operations at Johnson & Johnson. Overseeing service delivery and vendor performance across multiple regions.

Posted 7/2/2026full-timeRaynham • California, Florida, Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $102,000 - $204,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee service delivery from third-party HR vendors, ensuring alignment with organizational standards and policies.
Develop, implement, and manage service level agreements (SLAs) across financial, operational, and quality metrics.
Monitor vendor performance through data analysis, reporting, and performance metrics to ensure contractual obligations are met.
Lead regular business reviews with vendors to assess performance, identify risks, and drive continuous improvement.
Partner with cross-functional stakeholders (HR, Procurement, Finance, Legal, Compliance) to manage vendor relationships and resolve issues.
Conduct audits and evaluations of vendor services, including user satisfaction and compliance to policies and standards.
Identify opportunities for cost savings, efficiency improvements, and service enhancements using vendor spend and performance data.
Support contract lifecycle management, including negotiations, renewals, and changes to scope or services.
Ensure adherence to internal policies including Procurement, Finance, Quality Assurance, and Ethics & Compliance requirements.

Requirements

What you’ll need

Bachelor’s degree required (Human Resources, Business Administration, Supply Chain, or related field)
Advanced degree (MBA or related) preferred
Minimum of 6 -8 years of relevant experience in vendor management, outsourcing, HR operations, or related field (aligned to manager-level expectations; catalog indicates broader roles scale beyond entry-level responsibilities)
Experience managing third-party vendors, including performance management and contract oversight
Strong understanding of service level agreements (SLAs), KPIs, and vendor governance practices
Demonstrated ability to analyze performance metrics and translate insights into actionable improvements
Proven ability to collaborate cross-functionally and influence stakeholders at multiple levels
Strong problem-solving, communication, and organizational skills
Knowledge of compliance, risk management, and audit practices related to vendor services.
Experience supporting HR functions (e.g., benefits administration, payroll, talent services) through outsourced vendors preferred.
Background in healthcare, medical device, or regulated environments preferred.
Familiarity with procurement and contract management processes preferred.
Experience working in a global or matrixed organization preferred.
Demonstrated experience leading vendor transformation or optimization initiatives preferred.
Proficiency with analytics tools and reporting platforms preferred.

Benefits

Comp & perks

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Vendor Performance ManagementContract OversightData AnalysisAudit PracticesCost Savings IdentificationHR Operations SupportKPI DevelopmentNegotiation SkillsProcess ImprovementVendor Governance

Soft Skills

Problem-SolvingCommunicationOrganizational SkillsInfluencing Stakeholders