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MFG Systems Business Applications Engineer – Orthopaedics
Johnson & JohnsonBusiness Application Engineer focused on MES and ERP systems at Johnson & Johnson. Acting as the first point of contact for user issues and supporting documentation and training efforts.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as the first point of contact for end-users experiencing issues with manufacturing systems such as MES and BTB, providing timely assistance and troubleshooting.
- Investigate and resolve system-related problems, escalating complex issues to the appropriate technical teams as needed.
- Continuously monitor systems for performance and reliability, identifying areas that require immediate attention or improvement.
- Maintain up-to-date documentation of system processes, user guides, and FAQs to facilitate knowledge sharing among users.
- Arrange and conduct training sessions for end-users on MES and BTB system functionalities and best practices.
- Work with business stakeholders to identify process inefficiencies and recommend solutions to enhance operational performance.
- Collect and analyze user feedback to identify common pain points and areas for enhancement, collaborating with IT teams for necessary changes.
- Assist in generating routine reports and dashboards to track system performance and user engagement.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- 2+ years of experience in a support role related to business analysis, specifically in MES and ERP environments.
- Strong understanding of MedTech manufacturing processes and ERP operations.
- Excellent problem-solving skills and attention to detail.
- Proficiency in data analysis tools (e.g., Excel) and reporting software.
- Familiarity with MES platforms and ERP transaction systems.
Benefits
Comp & perks- Inclusive work environment
- Employee support programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business AnalysisData AnalysisReporting SoftwareSystem TroubleshootingDocumentation Management
Soft Skills
Attention to DetailCollaborationCommunication