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MFG Systems Business Applications Engineer – Orthopaedics
Johnson & JohnsonBusiness Application Engineer focused on MES and ERP systems at Johnson & Johnson. Acting as the first point of contact for user issues and supporting documentation and training efforts.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting MES and ERP systems, providing user support and training while enhancing operational performance through data analysis and process improvement. Strong understanding of MedTech manufacturing processes and the ability to maintain documentation and generate performance reports.
Highest-signal resume keywords
MES System SupportERP OperationsData AnalysisProblem-SolvingUser Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisData AnalysisReporting SoftwareSystem TroubleshootingDocumentation Management
Soft Skills
Attention to DetailCollaborationCommunication
Tools & Technologies
ExcelMES PlatformsERP Transaction Systems
Industry Keywords
MedTech ManufacturingOperational PerformanceUser EngagementProcess Improvement
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as the first point of contact for end-users experiencing issues with manufacturing systems such as MES and BTB, providing timely assistance and troubleshooting.
- Investigate and resolve system-related problems, escalating complex issues to the appropriate technical teams as needed.
- Continuously monitor systems for performance and reliability, identifying areas that require immediate attention or improvement.
- Maintain up-to-date documentation of system processes, user guides, and FAQs to facilitate knowledge sharing among users.
- Arrange and conduct training sessions for end-users on MES and BTB system functionalities and best practices.
- Work with business stakeholders to identify process inefficiencies and recommend solutions to enhance operational performance.
- Collect and analyze user feedback to identify common pain points and areas for enhancement, collaborating with IT teams for necessary changes.
- Assist in generating routine reports and dashboards to track system performance and user engagement.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- 2+ years of experience in a support role related to business analysis, specifically in MES and ERP environments.
- Strong understanding of MedTech manufacturing processes and ERP operations.
- Excellent problem-solving skills and attention to detail.
- Proficiency in data analysis tools (e.g., Excel) and reporting software.
- Familiarity with MES platforms and ERP transaction systems.
Benefits
Comp & perks- Inclusive work environment
- Employee support programs