Executive Clinical Account Specialist – Electrophysiology

Johnson & Johnson

Providing expert clinical and technical support for electrophysiology systems in the healthcare sector. Engaging with clinical staff to optimize the use of medical systems and catheter equipment, ensuring best practices are met.

Posted 7/1/2026full-timeKnoxville • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI’s systems and catheter equipment during case procedures
Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings
Collaborate with peers to share best practices to increase value for customers
Use consultative selling techniques to identify potential sales opportunities within the account
Create awareness of BWI solutions and facilitate Territory Sales Manager contact with key decision makers to drive incremental business
Maximize customer case support capability through proper planning and scheduling techniques
Drive collaboration and maintain communication across responsibilities with local team/Pod as well as support team and partners
Develop and share best practices with US Field Sales and Service colleagues and internal partners
Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including physicians, nurses and technicians, clinical and hospital administrators and staff
Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, relevant scientific clinical literature and new product information
Maintain composure and problem solving focus during stressful interactions
Engage in diagnostic dialogue with internal and external business partners and stakeholders and formulate solutions based on input during sessions
Provide mentoring for new BWI commercial team members as requested
Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input
Maintaining Safe Fleet standards according to Company guidelines.
Responsible for communicating business related issues or opportunities to next management level

Requirements

What you’ll need

A minimum of a Bachelor’s degree, or 4 years of relevant professional work experience or 4 years military experience
A minimum of 2 years of clinical or technical work experience in a patient care or hospital environment
A valid Driver’s License
Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging
Technical knowledge of EP technology, advancements, and the business landscape
The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally.
Required to work in a hospital laboratory setting, attending live patient cases, and wear protective gear (i.e. lead aprons).

Benefits

Comp & perks

Inclusive work environment
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Clinical Product AssistanceTechnical TroubleshootingCase Procedure SupportAccount Documentation ManagementCompliance Training

Soft Skills

Problem SolvingCollaborationCommunicationMentoringCustomer Education

Certifications

Bachelor’s DegreeValid Driver’s License