Supervisor, CQ QMS/Complaints

Johnson & Johnson

Supervisor for Commercial Quality activities in France within the medical device sector. Responsible for QMS compliance, complaint handling, and team leadership.

Posted 6/30/2026full-timeIssy-les-Moulineaux • 🇫🇷 FranceMid-LevelSenior💰 €53,500 - €85,790 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Management Systems (QMS) and complaint handling within the regulated medical device or pharmaceutical sectors, with a strong focus on team leadership, compliance, and continuous improvement initiatives.

Highest-signal resume keywords

Quality Management System (QMS)Complaint Handling ProcessesInvestigations and CAPA ManagementTeam Supervision and DevelopmentFluency in French and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceRegulatory ComplianceNonconformance ManagementDocumentation and TrendingInternal AuditsHealth Authority InspectionsContinuous Improvement InitiativesMetrics ManagementTraining Development

Soft Skills

Cross-Functional CollaborationStakeholder InfluenceCoaching and Mentoring

Industry Keywords

Medical DevicePharmaceuticalRegulated EnvironmentCommercial QualityPost-Market Activities

About the role

Key responsibilities & impact

Lead and oversee Commercial Quality activities related to QMS and complaint handling for the France market
Supervise, coach, and develop Commercial Quality team members, ensuring consistent and compliant execution of quality processes
Ensure timely, accurate, and compliant management of complaints, including intake, investigation, documentation, trending, and escalation
Support the maintenance and effectiveness of the Commercial Quality Management System, including procedures, records, metrics, and training
Partner cross‑functionally with Regulatory Affairs, Commercial, and Supply Chain teams to support post‑market activities and issue resolution
Support internal audits, health authority inspections, and notified body assessments, including preparation, execution, and follow‑up actions
Drive continuous improvement initiatives to enhance complaint handling efficiency, compliance, and overall quality performance
Serve as a key Commercial Quality contact for France, collaborating with regional and global Quality stakeholders

Requirements

What you’ll need

Bachelor’s degree required in Engineering, Life Sciences, Pharmacy, or a related scientific discipline
Fluent in French and English (written and verbal)
5–7 years of experience in Quality Assurance, Commercial Quality, or a regulated medical device or pharmaceutical environment
Previous experience supervising team members or leading quality‑related activities or workstreams
Strong working knowledge of QMS requirements and complaint handling processes
Experience managing investigations, nonconformances, and corrective and preventive actions (CAPA)
Ability to work effectively across functions and influence stakeholders at multiple levels

Benefits

Comp & perks

an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year
vacation days
parental leave for a minimum of 12 weeks
bereavement leave
caregiver leave
volunteer leave
well-being reimbursement
programs for financial, physical and mental health
service anniversary and recognition awards
eligibility for several insurance plans