Analyst OTC Process Reliability

Johnson & Johnson

Analyst supporting Order to Cash processes at DePuy Synthes, ensuring system reliability and continuous improvement. Collaborating with cross-functional teams to enhance customer experience and business performance.

Posted 6/28/2026full-timePalm Beach Gardens • Florida, Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $117,000 per yearWebsite

About the role

Key responsibilities & impact

Manage OTC exceptions and support: resolve consignment reconciliations, billing kickouts, pricing/incomplete orders, zero-pick and credit holds; perform Winshuttle operations and SERF testing; triage EDI/IDOC errors (open IRIS tickets, escalate to IT); troubleshoot SAP access; ensure compliance, produce order notes, drive cross-functional fixes and customer follow-up, and complete required training.
Support moderate-sized OTC projects: define scope, gather requirements, manage delivery tasks, and drive timely decisions.
Act as the OTC subject-matter expert for DePuy Synthes processes, answering inquiries, resolving issues, and providing status updates to business and IT partners.
Own change control, communications, and stakeholder alignment for process improvements, break/fix activities, and approved system changes.
Collaborate with commercial, supply chain, compliance, and IT teams to design end-to-end solutions and perform root-cause analysis.
Support requirements gathering and testing activities, including participation in solution reviews, development of test plans, and preparation of valid data for Business Simulation Testing and User Acceptance Testing.
Drive continuous improvement using Lean/Process Excellence and project management techniques while maintaining visibility into supply-chain interdependencies.
Utilize SAP and work with supply-chain platforms (e.g., Jira, SolMan, IRIS) to enable remote, cross-functional collaboration and traceability.

Requirements

What you’ll need

Bachelor’s degree required
Minimum of 2 years of relevant professional experience
Strong analytical and problem-solving skills with technical aptitude
Experience with testing methodologies and structured validation processes
Knowledge of compliance requirements (e.g., CSV, SOX, GxP)
Process-oriented mindset with attention to detail and accuracy
Proven ability to manage multiple priorities, stay organized, and meet deadlines
Understanding of OTC processes and error handling workflows (preferred)
Understanding of Error Handling Processes as it relates to the OTC process (preferred)
Understanding of supply chain interdependencies (end-to-end) (preferred)
Demonstrated use of continuous improvement tools and methodology such as, Process Excellence, LEAN, and project management, to evaluate, challenge, and optimize business processes (preferred)
Change management skills (preferred)
Experience in SAP Sales & Distribution Module (preferred)
Detailed understanding of MedTech business processes and data (preferred)
Experience using Supply Chain tech platforms (e.g. JIRA, Solman, IRIS etc.) (preferred)
Validated experience working remotely with business partners, in a highly collaborative environment (preferred)
Strong written and verbal communication skills, with ability to work across all organizational levels (preferred)

Benefits

Comp & perks

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

ATS Keywords

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Hard Skills & Tools

Order-to-Cash ProcessesError Handling WorkflowsCompliance RequirementsTesting MethodologiesProject ManagementContinuous Improvement ToolsData ValidationRoot-Cause AnalysisSupply Chain InterdependenciesProcess Optimization

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsAttention to DetailCollaboration