Analyst, OTC Process Reliability

Johnson & Johnson

Analyst in OTC Process Reliability with Johnson & Johnson managing order processing and system improvements. Collaborating with various teams to enhance customer experience and business performance.

Posted 6/28/2026full-timeRaynham • Florida, Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $117,000 per yearWebsite

About the role

Key responsibilities & impact

Manage OTC exceptions and support: resolve consignment reconciliations, billing kickouts, pricing/incomplete orders, zero-pick and credit holds; perform Winshuttle operations and SERF testing; triage EDI/IDOC errors (open IRIS tickets, escalate to IT); troubleshoot SAP access; ensure compliance, produce order notes, drive cross-functional fixes and customer follow-up, and complete required training.
Support moderate-sized OTC projects: define scope, gather requirements, manage delivery tasks, and drive timely decisions.
Act as the OTC subject-matter expert for DePuy Synthes processes, answering inquiries, resolving issues, and providing status updates to business and IT partners.
Own change control, communications, and stakeholder alignment for process improvements, break/fix activities, and approved system changes.
Collaborate with commercial, supply chain, compliance, and IT teams to design end-to-end solutions and perform root-cause analysis.
Support requirements gathering and testing activities, including participation in solution reviews, development of test plans, and preparation of valid data for Business Simulation Testing and User Acceptance Testing.
Drive continuous improvement using Lean/Process Excellence and project management techniques while maintaining visibility into supply-chain interdependencies.
Utilize SAP and work with supply-chain platforms (e.g., Jira, SolMan, IRIS) to enable remote, cross-functional collaboration and traceability.

Requirements

What you’ll need

Minimum of 2 years of relevant professional experience
Strong analytical and problem-solving skills with technical aptitude
Experience with testing methodologies and structured validation processes
Knowledge of compliance requirements (e.g., CSV, SOX, GxP)
Process-oriented mindset with attention to detail and accuracy
Proven ability to manage multiple priorities, stay organized, and meet deadlines
Bachelor's degree required
Degree in Supply Chain, Information Technology, Business, or a related field preferred

Benefits

Comp & perks

Health insurance
401(k) matching
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order ManagementException ResolutionTesting MethodologiesData ValidationRoot-Cause AnalysisProcess ImprovementRequirements GatheringChange ControlCross-Functional CollaborationSupply Chain Management

Soft Skills

Attention to DetailOrganizational SkillsTime ManagementCommunication SkillsProblem-Solving Skills