Senior Business Solutions Analyst

Johnson & Johnson

Business Solutions Senior Analyst managing customer service operations at Johnson & Johnson. Collaborating with cross-functional teams to enhance sales order management processes.

Posted 6/27/2026full-timeTitusville • Kentucky, New Jersey • 🇺🇸 United StatesSenior💰 $79,000 - $127,650 per yearWebsite

Tech Stack

Tools & technologies

ERPGo

About the role

Key responsibilities & impact

Serve as a supporting team member in the execution of Sales Order Management process governance, capability roadmap priorities, enhancements, change requests, and transformation initiatives.
Partner with Customer Service, Supply Chain, Global Deliver, JJT, Technical Services, Distribution, and regional business collaborators to document business needs, process requirements, data needs, and system impacts across ancillary systems.
Translate business requirements into acceptance criteria, process documentation, reporting requirements, enhancement requests and automation opportunities.
Analyze transactional, process, master data, and customer experience information to identify defects, trends, manual workarounds, adoption gaps, root causes, and improvement opportunities.
Map current-state and future-state processes, including data handoffs, system touchpoints, exception paths, manual interventions, compliance considerations, and automation potential.
Support Transcend project with testing, validation activities, and post Go-live monitoring by preparing test data, analyzing results, identifying root causes, tracking defects, and recommending remediation actions.
Support quality compliance, system validation, change control, and controlled documentation processes to help ensure changes to related systems remain compliant and fit for use.

Requirements

What you’ll need

Minimum of a Bachelor’s degree is required.
4 years of relevant experience in Customer Service, Order Management, Supply Chain, business solutions, business analytics, process improvement, or digital transformation.
Experience supporting ERP, SAP, Salesforce, EDI, customer portals, case management, customer master data, data warehouse, or related integrated digital platforms is required.
Experience documenting business requirements, process flows, acceptance criteria, reporting needs, enhancement requests, user stories, or automation opportunities is required.
Strong customer focus and connect process, data, system functionality, compliance expectations, and customer impact is required.
Project coordination, partner engagement, and multi-functional collaboration and influence without direct authority.
Experience supporting business simulation testing, user acceptance testing, regression testing, defect management, or post-Go-live stabilization is preferred.
Solid grasp of Order-to-Cash, Customer Service, distribution, or related commercial operations processes is preferred.
Process orientation, root cause analysis, continuous improvement mentality, attention to detail, and identify practical automation opportunities are required.
Excellent written, verbal, and presentation skills are required, including the ability to summarize complex information into clear recommendations for partners.

Benefits

Comp & perks

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business AnalyticsProcess ImprovementData AnalysisRoot Cause AnalysisProcess DocumentationUser Acceptance TestingDefect ManagementAutomation OpportunitiesOrder ManagementERP

Soft Skills

Customer FocusProject CoordinationMulti-Functional CollaborationAttention to DetailCommunication SkillsPresentation SkillsInfluencing SkillsProcess OrientationContinuous Improvement MentalityProblem-Solving

Certifications

Bachelor's Degree