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Senior Business Solutions Analyst
Johnson & JohnsonBusiness Solutions Sr Analyst at Johnson & Johnson facilitating order management and customer service operations. Collaborating with various teams to enhance operational processes and analytics.
Posted 6/27/2026full-timeTitusville • Kentucky, New Jersey • 🇺🇸 United StatesSenior💰 $79,000 - $127,650 per yearWebsite
Tech Stack
Tools & technologiesERPGo
About the role
Key responsibilities & impact- Serve as a supporting team member in Sales Order Management process governance
- Partner with Customer Service, Supply Chain, and other teams to document business needs, process requirements
- Translate business requirements into acceptance criteria, process documentation, and enhancement requests
- Analyze transactional, process, master data, and customer experience information
- Map current-state and future-state processes including data handoffs and system touchpoints
- Support project testing, validation activities, and post-Go-live monitoring
- Support compliance, system validation, change control, and documentation processes
Requirements
What you’ll need- Minimum of a Bachelor’s degree is required
- 4 years of relevant experience in Customer Service, Order Management, Supply Chain, business solutions, business analytics, process improvement, or digital transformation
- Experience supporting ERP, SAP, Salesforce, EDI, customer portals, case management, or related integrated digital platforms
- Experience documenting business requirements, process flows, acceptance criteria, reporting needs, enhancement requests, user stories, or automation opportunities
- Strong customer focus and connection between process, data, system functionality
- Project coordination, partner engagement, and collaboration skills
- Experience supporting business simulation testing, user acceptance testing, or defect management is preferred
- Solid grasp of Order-to-Cash, Customer Service, distribution, or related commercial operations processes is preferred
- Attention to detail, process orientation, and root cause analysis skills are required
- Excellent written, verbal, and presentation skills including summarizing complex information
Benefits
Comp & perks- Time off benefits including vacation and sick time
- 13 days holiday pay including floating holidays
- 40 hours work, personal and family time
- 480 hours parental leave within one year
- 240 hours bereavement leave for immediate family members
- 80 hours caregiver leave in a 52-week rolling period
- 32 hours volunteer leave per calendar year
- 80 hours military spouse time-off per calendar year
- Eligibility for retirement plan and savings plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business AnalysisProcess DocumentationData AnalysisProcess ImprovementUser Acceptance TestingRoot Cause AnalysisOrder-to-CashProject CoordinationEnhancement RequestsBusiness Simulation Testing
Soft Skills
Customer FocusCollaborationAttention to DetailCommunicationPresentation SkillsProcess OrientationPartner EngagementAnalytical ThinkingProblem SolvingInterpersonal Skills
Certifications
Bachelor's Degree