Senior Manager, Benefit Operations – Americas

Johnson & Johnson

Senior Manager of Benefit Operations at Johnson & Johnson leading benefits operations across North America and Latin America. Ensuring high-quality service delivery and managing third-party vendors' relationships.

Posted 6/27/2026full-timeTampa • Florida, New Jersey • 🇺🇸 United StatesSenior💰 $122,000 - $212,750 per yearWebsite

About the role

Key responsibilities & impact

Lead the delivery, governance, and continuous improvement of benefits operations across the North Americas and Latin America regions.
Ensure high-quality, consistent service delivery through effective leadership of a multi-regional team.
Manage third-party vendors, and strong partnerships with internal stakeholders across Global Services and Corporate Services Total Rewards.
Drive operational excellence, optimizing the employee and retiree experience, and ensuring alignment across multiple vendors and internal teams.
Act as a key liaison between Vendors, Human Resources, Global Services, and Corporate Services Total Rewards.

Requirements

What you’ll need

Bachelor’s degree
8–10+ years of experience in benefits operations, HR shared services, or a related operational leadership role
Demonstrated experience managing complex vendor relationships and outsourced service delivery models
Deep experience benefits, pensions, and leave administration including understanding design and industry best practices
Proven ability to manage cross-functional stakeholder relationships in a matrixed, global organization
Experience leading teams and driving operational performance
Experience managing multi-country operations within the Americas
Advanced degree (e.g., MBA) or equivalent experience preferred
Spanish language proficiency is a plus

Benefits

Comp & perks

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefits operationsHR shared servicesvendor managementoutsourced service deliverypensions administrationleave administrationoperational performancemulti-country operationsemployee experience optimizationretiree experience optimization

Soft Skills

leadershipstakeholder managementcross-functional collaborationcommunicationgovernancecontinuous improvementteam managementrelationship buildingoperational excellenceliaison skills

Certifications

Bachelor's degreeMBA (preferred)