PQV Trending & Monitoring Analyst

Johnson & Johnson

PQV Trending & Monitoring Analyst responsible for trend analyses and complaint signal detection. Collaborating across global teams to ensure product quality and regulatory readiness.

Posted 6/26/2026full-timeHorsham • New Jersey, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $94,000 - $151,800 per yearWebsite

About the role

Key responsibilities & impact

Lead, conduct, and support complaint trending, signal detection, and data analysis activities for product quality complaints across global products and manufacturing sites.
Evaluate complaint information from a technical, product, process, and data perspective to ensure appropriate trend analysis, signal evaluation, investigation linkage, and documentation are completed prior to escalation, closure, or governance review.
Act as a PQV point of contact for manufacturing sites and cross-functional business partners on trend insights, signal awareness, aging or coming-due signal assessments, prioritization, data quality, and complaint analysis needs.
Provide guidance, coaching, and support to internal and external business partners on complaint trending expectations, data interpretation, report outputs, and related quality system requirements.
Support regulatory inspections, audits, health authority requests, Complaint Vigilance Review Board discussions, business partner requests and senior management reviews by preparing clear data outputs, analyses, explanations, and recommendations.
Execute transactional tasks to support the complaint management process (data collection/ review, complaint record review, etc)
Lead global, cross functional improvement projects.

Requirements

What you’ll need

Bachelor’s degree in a technical, scientific, engineering, statistics, microbiology, data analytics, quality, or related discipline is required; equivalent experience may be considered where applicable.
Minimum of 5+ years of related experience, including experience working in pharmaceutical, consumer, medical device, quality assurance, quality control, complaint management, post-market vigilance, risk management, compliance, or another highly regulated industry.
Advanced knowledge and proficiency in Microsoft Excel for data analysis and signal detection, including macros, tables, lookups, and related analytical functions.
Experience with signal detection, complaint trending, product quality monitoring, or data-driven quality surveillance activities is preferred.
Experience working with large datasets, complaint systems, quality systems, data processes, dashboards, or technical reporting is preferred.
Working knowledge of complaint handling, quality system regulations, and regulated industry expectations, including applicable GMP, GDP, GVP, medical device, pharmaceutical, and combination product requirements, is preferred.
Demonstrated ability to communicate effectively verbally and in writing, including technical writing, data storytelling, persuasive communication, and presentations to multiple organizational levels.
Global mindset with demonstrated ability to lead change initiatives, manage projects, develop strong relationships, influence without authority, and work independently in a cross-functional environment.

Benefits

Comp & perks

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
10 days Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysissignal detectioncomplaint trendingdata interpretationquality system requirementsdata collectioncomplaint record reviewproject managementtechnical writingdata storytelling

Soft Skills

communicationcoachingguidancerelationship buildinginfluence without authorityindependent workcross-functional collaborationpersuasive communicationleadershipchange management