Director, Experience Design

Johnson & Johnson

Director of Experience Design leading strategy and execution for MedTech platforms at Johnson & Johnson. Responsible for driving user-centered experiences and aligning across global teams.

Posted 6/19/2026full-timeRaritan • New Jersey • 🇺🇸 United StatesLead💰 $164,000 - $282,900 per yearWebsite

About the role

Key responsibilities & impact

Define and evolve the end-to-end experience vision across MedTech platforms
Lead journey-led, insight-driven decision-making, ensuring product roadmaps reflect validated user needs and experience opportunities
Partner with senior leaders to shape digital transformation initiatives (e.g., CRM, commercial platforms, AI-enabled experiences)
Influence product strategy, investment decisions, and prioritization through a strong human-centered design perspective
Drive alignment across Product, Engineering, Architecture, and Commercial teams to improve delivery outcomes and reduce friction
Oversee the creation of journey maps, service blueprints, prototypes, and scalable design frameworks
Establish experience metrics and performance frameworks linking design outcomes to business impact
Lead executive presentations, business reviews, and strategic readouts demonstrating the value of Experience Design

Requirements

What you’ll need

Bachelor’s degree in Design, Human-Computer Interaction (HCI), Service Design, or related discipline
12+ years of experience in experience design, digital product design, or related fields
5+ years of experience leading design teams and design leaders
Demonstrated leadership in enterprise-scale transformation programs or global platforms
Proven ability to influence senior stakeholders and lead in highly matrixed organizations
Experience in healthcare, MedTech, or other regulated industries (preferred)
Experience with CRM platforms (e.g., Salesforce, Dynamics) or commercial ecosystems (preferred)
Familiarity with AI-enabled, data-driven, or insight-driven product experiences (preferred)
Experience leading distributed global teams across regions and business units (preferred)

Benefits

Comp & perks

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

experience designdigital product designhuman-centered designjourney mappingservice blueprintingprototypingdesign frameworksexperience metricsperformance frameworksdigital transformation

Soft Skills

leadershipinfluencecollaborationstrategic thinkingcommunicationdecision-makingalignmentpresentation skillsstakeholder managementteam leadership