Director, Experience Design

Johnson & Johnson

Director of Experience Design at Johnson & Johnson responsible for defining experience strategy for MedTech platforms. Leading design transformations and collaborating with cross-functional teams to enhance user-centered experiences.

Posted 6/19/2026full-timeNew Brunswick • New Jersey • 🇺🇸 United StatesLead💰 $164,000 - $282,900 per yearWebsite

About the role

Key responsibilities & impact

Define and evolve the end-to-end experience vision across MedTech platforms, grounded in user insights, business priorities, and technical feasibility
Lead journey-led, insight-driven decision-making, ensuring product roadmaps reflect validated user needs and experience opportunities
Translate complex workflows, data ecosystems, and business processes into intuitive, scalable user experiences
Partner with senior leaders to shape digital transformation initiatives (e.g., CRM, commercial platforms, AI-enabled experiences)
Influence product strategy, investment decisions, and prioritization through a strong human-centered design perspective
Serve as the design leader for global programs, ensuring alignment across business units, regions, and experience domains
Collaborate with XD peers to establish and scale operating models (intake, prioritization, delivery)
Lead, coach, and develop a high-performing global XD team and external partners, strengthening leadership bench and succession pipelines
Drive alignment across Product, Engineering, Architecture, and Commercial teams to improve delivery outcomes and reduce friction
Foster a culture of collaboration, innovation, and continuous improvement across global teams
Inspire and upskill cross-functional partners in design thinking and product excellence
Drive adoption and governance of design system to ensure consistency, scalability, and efficiency
Ensure high-quality, consistent design outputs aligned to enterprise standards and accessibility requirements
Oversee the creation of journey maps, service blueprints, prototypes, and scalable design frameworks
Establish experience metrics and performance frameworks linking design outcomes to business impact
Drive continuous testing, validation, and iteration through VOC, usability research, and field engagement
Lead executive presentations, business reviews, and strategic readouts demonstrating the value of Experience Design

Requirements

What you’ll need

Bachelor’s degree in Design, Human-Computer Interaction (HCI), Service Design, or related discipline
12+ years of experience in experience design, digital product design, or related fields
5+ years of experience leading design teams and design leaders
Demonstrated leadership in enterprise-scale transformation programs or global platforms
Proven ability to influence senior stakeholders and lead in highly matrixed organizations
Experience in healthcare, MedTech, or other regulated industries (preferred)
Experience with CRM platforms (e.g., Salesforce, Dynamics) or commercial ecosystems (preferred)
Familiarity with AI-enabled, data-driven, or insight-driven product experiences (preferred)
Experience leading distributed global teams across regions and business units (preferred)

Benefits

Comp & perks

Eligible to participate in Company’s consolidated retirement plan (pension)
Eligible to participate in savings plan (401(k))
Eligible for long-term incentive program
Vacation – 120 hours per calendar year
Sick time - 40 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

ATS Keywords

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Hard Skills & Tools

experience designdigital product designhuman-centered designdesign thinkingjourney mappingservice blueprintingprototypingdesign system governanceusability researchperformance frameworks

Soft Skills

leadershipcollaborationcoachinginfluenceinnovationcontinuous improvementcommunicationstrategic thinkingcross-functional partnershipdecision-making